Teleperformer Greece

Teleperformer Language skills: C2 English B2 Spanish Technical Level Shelduge: 40 hours per week - 5 days a week Place: Greece, Athens Key Responsibilities User Support & Advocacy : Assist our global community by resolving inquiries empathetically, accurately, and within target timelines. Content Moderation & Policy Enforcement : Enforce the platform’s Terms of Use and Community Standards by carefully monitoring, reviewing, and acting upon reported content and potential abuse. Account Investigation : Investigate and resolve user issues, including sensitive requests for account support and reports of potentially abusive behavior. Data & Trend Analysis : Gather and analyze relevant data to recognize user patterns, identify workflow inefficiencies, and suggest scalable operational improvements. Global Escalation : Spot critical trends that fall outside standard company policies and escalate them appropriately to the global management team. Market-Specific Insights : Use regional knowledge, cultural signals, and localized insights to improve the overall support framework and user experience for your specific market. Key Skills & Attributes Communication & Interpersonal Skills : Exceptional verbal and written communication skills with an innate ability to connect with users under stress. Empathy-Driven Judgement : A strong bias toward doing what is right for the community, acting as an effective user advocate while maintaining platform integrity. Product Alignment : Passion for the platform's ecosystem and a commitment to maintaining a safe, welcoming digital neighborhood. Minimum Qualifications Experience : Up to 1 year of prior experience in a Business Process Outsourcing (BPO) environment or a comparable customer service/process management setting. Cultural Awareness : High affinity and deep cultural/political awareness of the specific market or region supported. This is critical for making highly nuanced policy decisions. Language Proficiency : Must meet the minimum agreed-upon English language test score via an approved external examination. Analytical Aptitude : Must achieve the minimum required score on the vendor reasoning and analytical assessment. Education : A college degree or some higher education is desirable; however, relevant military experience is fully accepted in lieu of a college education.