Bilingual GermanEnglish Customer Care Specialist (back office)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

Customer Care Specialist-German/English Bilingual

What does a Customer Care Specialist really do Think of yourself as someone who will provide world-class service to our customers in an accurate efficient and respectful manner on every call as measured by different performance metrics so not everyone can qualify for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top-notch. So come on now we need your full concentration because its time to imagine what its like being a Customer Care Specialist.

Responsibilities:

• Experience in technical-based customer assistance through voice chat and email
• Previous experience dealing with the challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates promoting collaborative solutions and supporting colleagues/department. As a result driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customers interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

• Must be bilingual in German (C1/C2/Native) and English (B2/C1) speaking and writing
• Minimum 1-2 year experience in Customer Support technical support especially with a help desk or other IT functions
• Great communication skills written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet Microsoft Office)

About Us

TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

TaskUs currently has over 45000 employees around the world with offices across the United States the Philippines India Taiwan Mexico Greece Ireland and Colombia.

TaskUs is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1