German Speaking Booking Support

Geographic Constraint: Please be aware that this position is strictly work-from-home but it requires your permanent legal residence to be established within the borders of Greece.

Convert your love for international hospitality into a rewarding professional path within global tourism! This is your opportunity to establish a career directly from Greece by joining our expanding culturally diverse virtual division as a German-Speaking Guest Relations Consultant.

In this role you will represent a prominent international digital travel platform. Operating entirely from your home office you will serve as the primary link between global vacationers and lodging hosts smoothing out issues and guaranteeing that every trip goes exactly as planned.

Everyday Operations

As a vital member of our German-speaking support group you will address incoming inquiries via telephone email and live web chat. Your daily workflow will center around:

• Booking Adjustments: Guiding travelers through the reservation life cycle including finalizing new bookings modifying existing plans handling cancellations and documenting special accommodations.
• Billing & Policy Support: Managing refund distributions resolving invoice discrepancies and explaining booking conditions using a warm empathetic and professional tone.
• B2B Merchant Care: Partnering with property hosts to troubleshoot system errors adjust nightly rates and update real-time room availability.
• Digital Troubleshooting: Navigating users through the platforms website layouts user profile settings and mobile application utilities.
• Data Integrity: Logging precise comprehensive summaries of user interactions and solutions within our centralized CRM platform.

Who We Are Looking For

We are searching for a compassionate team-minded and tech-savvy individual who is passionate about travel works well independently and remains composed in a fast-paced environment.

Core Criteria

• Language Capabilities: Native or bilingual fluency in both written and spoken German coupled with a solid working knowledge of English (B2 level or above) for internal systems and company-wide communication.
• Right to Work: A valid EU passport or unrestricted legal authorization to live and work in Greece.
• Technical Adaptability: The capacity to multitask across multiple software systems cross-reference databases and rapidly learn proprietary digital tools.
• Interpersonal Talents: Excellent active listening skills innate empathy and a strong desire to collaborate with others.
• Professional Background: Prior exposure to hospitality customer support reception desks or tourism is an asset but not a requirement. We provide a comprehensive fully compensated virtual training academy!

Salary & Financial Perks

We provide a stable legally fully compliant compensation structure designed to reward your performance:

• Base Income: 1380 Gross per month.
• 14-Month Pay Schedule: In complete alignment with Greek employment laws your annual earnings are split into 14 installments rather than 12 providing supplemental payouts during the Christmas Easter and summer holiday periods.
• Performance Incentives: Monthly monetary bonuses determined by your quality scores and core KPIs.
• Dining Stipends: Monthly meal allowances provided through digital food vouchers.

Transition Support (For International Moves to Greece)

If you are moving to Greece specifically to take on this remote position we offer a seamless transition package to make your relocation stress-free:

• Flight Coverage: Full reimbursement for your initial plane ticket into Greece.
• Temporary Housing: Four weeks of company-sponsored Airbnb lodging upon your arrival giving you a full month to secure a permanent residence.
• Administrative Guidance: Direct hands-on assistance navigating local agencies to secure your tax number (AFM) social security registration and local bank account setup.

Workplace Perks & Career Pathing

We maintain an engaging digital workplace designed to enhance both your daily life and your professional goals:

• Telecommuting Infrastructure: Ongoing support to optimize your home workspace along with virtual team-building initiatives to keep you connected with your colleagues.
• Paid Onboarding: A structured training program where you receive full compensation starting on your very first day.
• Health & Wellness: Private medical and life insurance coverage to supplement the public healthcare system.
• Internal Promotion: Clear promotional tracks into senior corporate positions including Team Leader Quality Assurance Analyst Operations Manager or Technical Trainer.
• Exclusive Discounts: Staff-only rates on global travel platforms local leisure activities and wellness programs.
• Global Connection: A welcoming inclusive company culture made up of travel enthusiasts from all corners of Europe.

How to Apply

If you are ready to merge your passion for international hospitality with the flexibility of a work-from-home lifestyle we would love to connect.

Click Apply Now to send us your current resume in English!

Employment Type : Full Time
Experience: years
Vacancy: 1