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Dutch Travel Customer Agent in Greece | Fully RemoteCross Border Talents • Athens, Attica, Greece
Dutch Travel Customer Agent in Greece | Fully Remote

Dutch Travel Customer Agent in Greece | Fully Remote

Cross Border Talents • Athens, Attica, Greece
12 ώρες πριν
Τύπος θέσης
  • Quick Apply
Περιγραφή θέσης

Build Your Career as a Travel Customer Agent!

Turn your passion for travel and customer service into an exciting career opportunity. Join a dynamic, international team dedicated to supporting travelers and creating positive experiences at every stage of their journey. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect next step for you.

Role Overview:

As a Travel Customer Agent, you will support customers before, during, and after their trips, helping them manage a wide range of travel-related requests. Through chat, email, and other digital channels, you will provide assistance with reservations, itinerary changes, cancellations, refunds, and additional travel services, ensuring a smooth and stress-free experience for every customer.

Key Responsibilities:

  • Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels.
  • Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences.
  • Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures.
  • Support customers with payment inquiries, account-related requests, and loyalty program assistance.
  • Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary.
  • Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems.
  • Work closely with internal teams and external travel partners to ensure timely and effective solutions.
  • Achieve established targets related to customer satisfaction, service quality, productivity, and response times.
  • Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training.

Requirements:

  • Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Greek residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

  • Competitive Salary: Based on your experience and skills
  • Performance Bonuses: Rewards for outstanding service
  • Comprehensive Insurance: Health and life coverage for your well-being
  • Meal Allowance: Support for daily meals
  • Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!

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Dutch Travel Customer Agent in Greece | Fully Remote • Athens, Attica, Greece

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