Talent.com
Volton
Customer Growth & Lifecycle ManagerVolton • Athens, Attica, GR
Customer Growth & Lifecycle Manager

Customer Growth & Lifecycle Manager

Volton • Athens, Attica, GR
30+ ημέρες πριν
Τύπος θέσης
  • Quick Apply
Περιγραφή θέσης

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.

We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.

As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.

Recognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.

We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.

Join Us!

As part of its development Volton strengthens its human resources in Athens and seeks a Customer Growth & Lifecycle Manager.

As a Customer Growth & Lifecycle Manager, you will be part of the CEX & Sales Product Marketing team and report directly to the Chief Business Officer – Energy Unit. You will play a key role in shaping the end-to-end customer experience, driving customer growth, and leading lifecycle initiatives that enhance engagement, retention, and business performance.

Responsibilities

  • Own the end-to-end Customer Experience roadmap across acquisition, onboarding, billing, retention, and digital channels.
  • Translate Voice of Customer (VOC) and channel feedback into improvements in collaboration with Sales, Digital, Product, CVM, and Operations.
  • Ensure a consistent customer experience across stores, partners, D2D, call center, and app/web channels.
  • Convert market insights and customer lifecycle needs into new physical and digital customer journeys.
  • Ensure product-market fit and commercial consistency across Sales and Digital.

Requirements

  • 5–8 years of experience in Customer Experience, Service Design, Commercial Process Design, Commercial or Retail Operations, or Digital Transformation.
  • Proven experience in customer journey redesign within the Energy, Telecommunications, or Retail sectors.
  • Strong understanding of CX KPIs, including NPS, CSAT, churn, complaints, handling time, and digital adoption.

Leadership Competencies

  • Cross-functional leadership across Product, Sales, Digital, QA, and Compliance.
  • Customer-first mindset with a data-driven and commercially accountable approach.
  • Ability to translate strategy into pilots, training initiatives, and scalable operational processes.

Benefits

  • Competitive salary package aligned with your experience and expectations.
  • Hybrid working model offering flexibility and work life balance.
  • Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities).
  • Continuous learning culture with ongoing training and development opportunities.
  • A dynamic, human-centric and high-performance work environment.
  • Modern office spaces designed to enhance productivity and comfort.

In accordance with the EU Pay Transparency Directive (EU) 2023/970, compensation details for this position will be communicated to candidates by our consulting team at an appropriate stage of the interview process.

Don’t miss the chance to join a Great Place to Work–Certified company that fosters a positive work environment and is proudly recognized as a Best Workplace for Women 2025. Embracing an employee-first culture, we put people at the heart of everything we do; an approach honored with a Silver Award for Employee-Centric Culture and a Silver Award for Best Onboarding Initiatives.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr

Δημιουργήστε μια ειδοποίηση για αυτή την αναζήτηση

Customer Growth & Lifecycle Manager • Athens, Attica, GR

Παρόμοιες θέσεις εργασίας

Business Account Manager

Huawei EuropeMarousi, Greece

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices.With integrated solutions across four key domains – telecom networks, IT, sma... Δείτε περισσότερα

Customer Manager | Launch Your Global Career in Athens!

Cross Border TalentsAthens, Greece
Quick Apply

Fluent in German and English? Ready to join a vibrant team in Athens? We're searching for a Customer Manager eager to make an impact.Why You'll Love This Opportunity:.Choose from morning, evening, ... Δείτε περισσότερα

Digital Account Manager (German)

Wibit Consulting & Services (WibitCS)Athens, Greece

Digital Account Manager (German-speaking) 🇩🇪.Now partnering with a leading Outsourcing/BPO company!.Athens, Greece | 🏢 On-site (Hybrid after 6 months) | ⏰ Full-time.Are you a results-driven rela... Δείτε περισσότερα

Greek Sales Account Manager Full-Time | Hybrid in Lisbon, Portugal

Cross Border TalentsAthens, Greece
Quick Apply

Greek Sales Account Manager Full-Time | Hybrid in Lisbon, Portugal.Build your international career where sunshine meets success.Lisbon isn't just a city it's a lifestyle.Picture yourself growing pr... Δείτε περισσότερα

Product Manager - Eltrekka

Autohellas GroupKifisia, Greece

Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years.Our mission is to provide flexible, reliable and integrated mobility ... Δείτε περισσότερα

Customer Success&Account Manager ( German Speakers Needed)

Cross Border TalentsAtēnas, Greece
Quick Apply

Are you a fluent German speaker looking to.Customer Success & Account Managers (CSAM).This opportunity is ideal for individuals who enjoy building relationships, supporting clients, and driving bus... Δείτε περισσότερα

Team Leader Account Management iGaming B2B (Remote - CET)

Recruiter4youAthens, Greece

This is a fantastic place to work, where you'll drive revenue, manage key customer relationships, and expand business in the.Sales and Business Development experience.B2B Account Management backgro... Δείτε περισσότερα

EBEAM Transitioning Partner

EthikosAthens, Greece

Our client is a sustainable and people centric multinational company, global leader in the chemical sector, who is now looking for an.This is a highly strategical role, mainly aimed to.EBeam transi... Δείτε περισσότερα

Senior German sales Manager wanted in Athens, Greece

Cross Border TalentsAthens, Attica, Greece
Quick Apply

Position: Senior Sales Manager.Location: onsite Athens, Greece.Remuneration: Base salary + bonuses.Own gross and net new revenue outcomes for the inbound sales organization in Business Sales.Drive ... Δείτε περισσότερα

TikTok Shop Key Accounts Manager

Full Circle AgencyAthens, Greece
Quick Apply

TikTok Shop Key Accounts Manager.Monday–Friday, 8:00 AM–2:00 PM PST overlap.We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts.You will not spend most ... Δείτε περισσότερα

German Speaking Onboarding Account Manager

LingonovaAthens, Attica, Greece
Quick Apply

Join our dynamic team in vibrant Athens and work on an exciting project focused on.This role is tailored for individuals who can navigate the complexities of the German market, onboarding and engag... Δείτε περισσότερα

A chance to relocate and build your career in Greece

Cross Border TalentsAtēnas, Greece
Quick Apply

Are you a fluent German speaker looking to.Customer Success & Account Managers (CSAM).This opportunity is ideal for individuals who enjoy building relationships, supporting clients, and driving bus... Δείτε περισσότερα

Piraeus Talent Wanted Remote Customer Experience Associate

Cross Border TalentsPiraeus, Greece
Quick Apply

Kickstart Your Career in Customer Support Work from Anywhere in Greece!.Danish, Dutch, French, German, Italian, Japanese, Norwegian, Portuguese, Spanish, or Swedish.Do you also speak English at B2 ... Δείτε περισσότερα

Banking App Technical Lead

tbi bank GRAthens, I, GR

Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs.Our successful business model and custom... Δείτε περισσότερα

Customer Care Supervisor

Autohellas GroupKifisia, Greece

Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years.Our mission is to provide flexible, reliable and integrated mobility ... Δείτε περισσότερα

Regional Sales Manager | Greece & Cyprus

BYD EuropeAthina, Greece

The sales department within BYD Europe is responsible for Go-to-market strategy, quality sales network development, service coverage, product introduction, as well as dealer management in Europe fo... Δείτε περισσότερα

Senior Product Manager - Hyundai

Autohellas GroupKifisia, Greece

Crafted to improve the quality of life for many, Hyundai models are awarded for their great design as well as their manufacturing excellence and reliability, offering ample spaciousness, driving pl... Δείτε περισσότερα

R1684982 B2B Account Manager (Norwegian Speaker)

Concentrix GreeceAthens, Athens, GR

B2B Sales Services business line now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands.With end-to-end capabilities a... Δείτε περισσότερα

Account Manager (m/w/d) in Athen gesucht

Auslandsjob.deAthens, Greece

Du möchtest in einem internationalen Umfeld für eine der bekanntesten Marken der Welt arbeiten? Dann wartet in Athen eine spannende Herausforderung auf dich: Als Customer Success Account Manager un... Δείτε περισσότερα

Customer Service Specialist

Cross Border TalentsAthens, Greece
Quick Apply

We are currently looking for customer service specialists to join international teams based in.If you have strong communication skills in.Dutch, French, German, Italian, Polish, Norwegian, Czech, P... Δείτε περισσότερα