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Personalbüro U. Herrmann
Customer Service Representative (m,f) German, French, DutchPersonalbüro U. Herrmann • Athens, Greece
Customer Service Representative (m,f) German, French, Dutch

Customer Service Representative (m,f) German, French, Dutch

Personalbüro U. Herrmann • Athens, Greece
16 ημέρες πριν
Περιγραφή θέσης
Description:

Start: July, August, September - different projects

DUTIES AND RESPONSIBILITIES

  • Management of incoming calls, chats and emails,
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and case handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements:
  • Native/Fluent in German or French or Dutch & Fluent in English (at least B2 level), both orally and written
  • Holder of a high school diploma or equivalent
  • Previous work experience in customer services experience
  • Ability to identify, apply and explain your product and/or service expertise with clarity
  • Tech savvy and full proficiency with MS Office products
  • Resident of Greece or ability to relocate under short notice.

Offer:

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Hybrid option after probation period
  • 25 days’ annual leave per year
  • Relocation support
  • Guidance and tools to reach your full potential.


Skills/ Customer service,Customer Support,Customer care
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