Dutch Speaking Advisor for an Online Payment Platform

Dutch Speaking Advisor for an Online Payment Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including Finance, Technology, and Customer Experience. With an unwavering commitment to candidate success and client excellence, we have established ourselves as a trusted partner for professionals seeking rewarding international careers. At Mercier Consultancy Group, we don't just place people in jobs — we build careers and shape futures.

Job Overview

We are thrilled to present an outstanding opportunity for a Dutch Speaking Advisor for an Online Payment Platform position in Bulgaria, working remotely within the country on behalf of a leading digital finance and payment solutions provider. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking clients navigating one of Europe's most innovative online payment ecosystems, delivering expert guidance and ensuring seamless financial experiences. This is a rare chance to advance your career in the Finance industry while enjoying the flexibility of remote work and the adventure of living in a vibrant European destination — making it one of the most exciting Dutch-speaking jobs available today.

Key Responsibilities

• Provide professional, high-quality support to Dutch-speaking clients using an online payment platform, resolving account, transaction, and billing enquiries with accuracy and efficiency.
• Guide customers through financial processes including payment setups, fund transfers, dispute resolutions, and account verification procedures.
• Identify, investigate, and escalate potential fraudulent activity or payment irregularities in accordance with established Finance industry compliance protocols.
• Ensure full adherence to financial regulations, data protection standards, and internal company policies when handling sensitive client information.
• Educate Dutch-speaking users on platform features, security best practices, and available financial tools to enhance their overall experience.
• Accurately document all customer interactions, case updates, and resolutions within the internal CRM system, maintaining comprehensive and compliant records.
• Collaborate closely with technical support, risk management, and finance operations teams to resolve complex client issues in a timely manner.
• Proactively identify trends in customer feedback and contribute insights to continuous service improvement initiatives within the Finance environment.

Requirements

Key Responsibilities

• Provide professional, high-quality support to Dutch-speaking clients using an online payment platform, resolving account, transaction, and billing enquiries with accuracy and efficiency.
• Guide customers through financial processes including payment setups, fund transfers, dispute resolutions, and account verification procedures.
• Identify, investigate, and escalate potential fraudulent activity or payment irregularities in accordance with established Finance industry compliance protocols.
• Ensure full adherence to financial regulations, data protection standards, and internal company policies when handling sensitive client information.
• Educate Dutch-speaking users on platform features, security best practices, and available financial tools to enhance their overall experience.
• Accurately document all customer interactions, case updates, and resolutions within the internal CRM system, maintaining comprehensive and compliant records.
• Collaborate closely with technical support, risk management, and finance operations teams to resolve complex client issues in a timely manner.
• Proactively identify trends in customer feedback and contribute insights to continuous service improvement initiatives within the Finance environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the Finance sector.
• Fully Paid Training delivered by industry professionals to ensure you are fully equipped for success in your role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria seamless and stress-free.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding service delivery.
• Career Development Opportunities within a growing international Finance-focused organisation.
• A supportive, multicultural, and inclusive remote working environment.
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's most captivating and affordable destinations, offering a lifestyle that effortlessly blends rich history, breathtaking natural landscapes, and a warm, welcoming culture. From the cosmopolitan energy of Sofia's thriving tech and finance hub to the sun-drenched coastlines of the Black Sea and the majestic peaks of the Balkan Mountains, Bulgaria presents an enviable quality of life at a fraction of the cost of Western Europe. With a pleasant four-season climate, world-class ski resorts, ancient Thracian ruins, and a buzzing café culture, Bulgaria truly has something for everyone — making it an ideal base for ambitious professionals seeking Dutch-speaking jobs abroad.

Relocating to Bulgaria means embracing a lifestyle rich in culinary traditions, vibrant nightlife, and genuine community warmth, all while enjoying a very competitive cost of living. Bulgaria's modern infrastructure, excellent international connectivity, and growing expat community make settling in straightforward and enjoyable. Whether you are drawn by the prospect of exploring Bulgaria's stunning monasteries and vineyards at weekends, or simply savouring a delicious Bulgarian meal after a productive remote working day, you will quickly discover why so many international professionals are choosing Jobs in Bulgaria as their next great career adventure.

How to Apply

If you are a Dutch-speaking professional ready to take your career in the Finance industry to the next level, we would love to hear from you. The Dutch Speaking Advisor for an Online Payment Platform position in Bulgaria represents a truly exceptional opportunity to grow professionally, explore a wonderful new country, and become part of a world-class international team. Do not let this opportunity pass you by — click Apply Now to submit your application today and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you aboard.