Duty Baggage Services Supervisor

International Airport of Heraklion, Crete S.A. is currently looking for a:

Duty Baggage Services Supervisor

Responsibilities

• Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.
• Validates baggage processes, system interfaces and operational procedures.
• Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.
• Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.
• Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.
• Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
• Monitors and verifies BHS performance, baggage flows, and operational constraints.
• Ensures compliance with safety procedures within baggage handling areas.
• Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
• Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
• Supports occurrence reporting, investigations, and corrective or preventive actions.

Requirements

• Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline.
• Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable.
• Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)
• Experience in a shift-based operational environment.
• Previous supervisory or team-lead experience is strongly preferred.
• Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable.
• Demonstrable experience coordinating incidents, service disruptions or contingency operations is required.
• Excellent command of English both oral and written.
• Knowledge of Greek language is strongly preferred.
• Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS.

Competencies

• Strong operational leadership and decision-making.
• Excellent communication, coordination and stakeholder management skills.
• Strong problem-solving, organizational and analytical skills.
• Proactive, resilient, and customer focused, with commitment to safety and continuous improvement.