German-speaking Technical Support Agent – Athens, GreeceRemote

If you speak German and enjoy helping people solve tech issues without turning it into a drama, this role might be exactly your vibe. You'll join a friendly team in the Piraeus area of Athens, supporting users of a globally recognized tech brand. Think mobile devices, computers, accounts — real problems, real solutions, and lots of learning. What you'll do Handle inbound calls from users needing help with their devices or accounts Diagnose issues and guide customers through clear, simple steps Use internal tools to resolve cases efficiently Keep interactions professional, calm and empathetic Contribute to a positive team atmosphere and maintain high service standards What we're looking for Native or C1 German Solid English (B2) for training and internal communication Previous technical support experience is a big plus Strong PC skills and familiarity with MS Office Good typing speed and accuracy Bonus if you know MacOS or iOS Excellent written communication for channel support roles What you get On-site work in the lively Piraeus area Rotating shifts between 08:00 and 21:00, including weekends Stable workflow with consistent account activity Regular training, refreshers and upskilling Clear career progression from Tier 1 to Tier 2 and beyond A team focused on secure, efficient and high-quality customer interactions Performance measured through CSAT and QA — transparent and straightforward If you're a German speaker who enjoys tech, problem-solving and working in a multicultural environment, send your CV to: alessandra.nepomuceno@cbtalents.com