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The Lemon Consulting
German speaking Customer Service Representative for Cyprus OfficeThe Lemon Consulting • Athens, Attica, Greece
German speaking Customer Service Representative for Cyprus Office

German speaking Customer Service Representative for Cyprus Office

The Lemon Consulting • Athens, Attica, Greece
6 ημέρες πριν
Περιγραφή θέσης

Position: Customer Service Representative (German)

Location: Larnaca Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

  • Provide customer support and resolve customer inquiries via phone email chat and social media channels
  • Assist customers with questions related to financial products payments and account services
  • Investigate customer queries and provide accurate solution-oriented assistance
  • Maintain professional and high-quality communication across all customer interactions
  • Accurately document customer cases and relevant information
  • Escalate complex or unresolved issues to the appropriate teams
  • Meet defined quality and productivity KPIs
  • Deliver customer support in line with internal processes and quality standards.

REQUIREMENTS:

  • Native or fluent German speaker
  • Good command of English
  • Completed secondary education
  • Previous customer service experience is an advantage
  • Good computer and technology skills
  • Strong customer interaction and problem-solving abilities
  • Ability to multitask and work effectively under pressure
  • Friendly reliable and customer-oriented personality
  • Clean criminal record
  • Willingness to relocate to and work on-site in Larnaca Cyprus
  • Flexibility to work rotational schedules including weekends.

BENEFITS:

  • Relocation package for candidates moving to Cyprus
  • International working environment
  • Training provided
  • Opportunity to gain experience within a global financial customer support environment and many more!!


Employment Type : Full Time
Experience: years
Vacancy: 1

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German speaking Customer Service Representative for Cyprus Office • Athens, Attica, Greece

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