Customer Service Advisor (French)

📞 Customer Service Advisor (French) 🇫🇷

🌍 Now partnering with a leading Outsourcing/BPO company!

📍 Athens, Greece | 🏢 Hybrid | ⏰ Full-time | 💰 Base salary

Are you a French-speaking customer service pro with a warm, professional touch? ☎️ We're looking for a Customer Service Advisor to deliver exceptional support and build lasting customer relationships in a vibrant Athens setting! ✨

📋 Duties & Responsibilities

👉 Manage incoming customer calls and emails professionally and promptly 📧
👉 Identify customer needs and provide appropriate solutions
👉 Build sustainable customer relationships through clear, effective communication
👉 Provide accurate and complete information using internal tools & processes
👉 Meet individual and team performance targets & quality standards 🎯
👉 Maintain accurate records of customer interactions and account activities
👉 Follow internal communication procedures, guidelines, and policies

✅ Requirements

🔹 Native or near-native French speaker, excellent communication & natural accent
🔹 Good command of English
🔹 Previous customer service experience considered an advantage
🔹 Strong phone communication and active listening skills
🔹 Customer-oriented mindset, able to adapt to different customer profiles
🔹 Good MS Office skills
🔹 Ability to multitask, prioritize, and manage time effectively
🔹 Dedicated, professional setup suitable for hybrid work

🎁 Benefits

🏢 Hybrid working model
💰 Competitive salary package & monthly performance bonus
🍽️ Daily meal voucher
🏥 Private health insurance including dental and optical care
💪 Free gym access, well-being activities & rooftop cinema with Acropolis views 🏛️
✈️ Relocation support
✨ And many others!

📩 Ready to bring your French language skills to a stunning Athens workplace? Apply now!

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