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Czech Travel Customer Agent in Greece | 100% RemotelyCross Border Talents • Athens, Attica, Greece
Czech Travel Customer Agent in Greece | 100% Remotely

Czech Travel Customer Agent in Greece | 100% Remotely

Cross Border Talents • Athens, Attica, Greece
1 ημέρα πριν
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Start Your Journey as a Travel Customer Agent!

Passionate about travel and helping others? Join our international team and play a key role in delivering exceptional customer experiences. If you enjoy solving problems, communicating with people from around the world, and working in a fast-moving environment, this opportunity is for you.

Role Overview:

As a Travel Customer Agent, you'll assist travelers throughout every stage of their journey. From managing bookings to resolving travel-related issues, you'll provide high-quality support through chat, email, and other digital communication channels, ensuring every customer enjoys a smooth and hassle-free experience.

Key Responsibilities:

  • Provide professional, friendly, and timely customer support via chat, email, and other online channels.
  • Help customers book, modify, or cancel flights, hotels, transportation, and other travel services.
  • Offer accurate guidance on itineraries, travel policies, baggage regulations, refunds, and other travel-related inquiries.
  • Assist with payment issues, account management, and loyalty program requests.
  • Resolve travel disruptions, including delays, cancellations, and missed connections, while escalating complex cases when appropriate.
  • Accurately document customer interactions and case resolutions using internal systems.
  • Collaborate with internal departments and external travel partners to deliver efficient and effective solutions.
  • Meet performance goals related to customer satisfaction, service quality, productivity, and response times.
  • Stay informed about travel products, destination information, company policies, industry updates, and new digital tools through ongoing training.

Requirements:

  • Language Skills: Fluent in Czech (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Greek residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

  • Competitive Salary: Based on your experience and skills
  • Performance Bonuses: Rewards for outstanding service
  • Comprehensive Insurance: Health and life coverage for your well-being
  • Meal Allowance: Support for daily meals
  • Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!

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Czech Travel Customer Agent in Greece | 100% Remotely • Athens, Attica, Greece

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