Location: Athens Greece
Start Date: 7/08 (remote from Greece) 19/08 (on-site in Athens)
Are you a problem-solver who thrives in fast-paced customer-focused environments Do you speak Dutch fluently and want to join a dynamic team that supports travelers from around the world We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office providing world-class support and solutions to our customers.
Your Role
As a Bilingual Travel Advisor you will:
Respond to and log customer inquiries via phone and email with accuracy and professionalism.
Maintain meticulous records of consumer feedback and questions in the customer services database.
Handle client complaints efficiently following the companys escalation policy.
Resolve support calls and emails within agreed Service Level Agreements (SLAs).
Troubleshoot issues using system knowledge support documentation and analytical questioning.
Provide proactive recommendations to solve common problems and improve customer experience.
Requirements
We are looking for candidates who are:
Native or fluent in Dutch.
Proficient in English (C1 level).
Skilled problem-solvers with strong troubleshooting abilities.
Hold a High School Diploma or higher.
Able to work independently and collaboratively in a fast-paced environment.
What We Offer
Salary: 1500 gross per month x 14 salaries.
Performance Bonus: Recognizing your dedication and results.
3 weeks accommodation in a premium hotel near the office.
300 relocation allowance for candidates moving from abroad (first payment included).
Permanent for on-site employees.
Possibility of remote work anywhere in Greece (6-month renewable contracts).
Insurance: Private Health & Life Insurance.
Leave: 25 days of annual leave.
Sundays and public holidays extra 75% per hour night shift extra 25% per hour
Working Hours: 40 hours/week (8 hours/day).
Schedule: MonSun 08:0000:00 (rotational).
Why Join Us
Be part of a supportive international team that values innovation and customer satisfaction.
Relocate easily with full support for your initial transition to Athens.
Develop your career in the travel and customer service industry gaining exposure to global clients and cutting-edge systems.
Ready to Elevate Your Career
If you are passionate about travel love helping people and meet the requirements above apply now and start your journey with us in Athens!
Employment Type : Full Time
Experience: years
Vacancy: 1
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