Start Your Journey as a Travel Customer Agent ! Passionate about travel and helping others? Join our international team and play a key role in delivering exceptional customer experiences. If you enjoy solving problems, communicating with people from around the world, and working in a fast-moving environment, this opportunity is for you. Role Overview: As a Travel Customer Agent , you'll assist travelers throughout every stage of their journey. From managing bookings to resolving travel-related issues, you'll provide high-quality support through chat, email, and other digital communication channels, ensuring every customer enjoys a smooth and hassle-free experience. Key Responsibilities: Provide professional, friendly, and timely customer support via chat, email, and other online channels. Help customers book, modify, or cancel flights, hotels, transportation, and other travel services. Offer accurate guidance on itineraries, travel policies, baggage regulations, refunds, and other travel-related inquiries. Assist with payment issues, account management, and loyalty program requests. Resolve travel disruptions, including delays, cancellations, and missed connections, while escalating complex cases when appropriate. Accurately document customer interactions and case resolutions using internal systems. Collaborate with internal departments and external travel partners to deliver efficient and effective solutions. Meet performance goals related to customer satisfaction, service quality, productivity, and response times. Stay informed about travel products, destination information, company policies, industry updates, and new digital tools through ongoing training. Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Greek residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: Competitive Salary : Based on your experience and skills Performance Bonuses : Rewards for outstanding service Comprehensive Insurance : Health and life coverage for your well-being Meal Allowance : Support for daily meals Remote Work: Enjoy the flexibility of working from home Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!
Dutch Travel Customer Agent in Greece • Chania, Greece
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