Customer Support Specialist – Italian Speaker (Global Tech Leader)
CloserHire • Athens, Attica, Greece
1 ημέρα πριν
Τύπος θέσης
- Quick Apply
Περιγραφή θέσης
CloserHire is partnering with a leading global customer experience provider to recruit Italian-speaking Customer Support Specialists for a remote role based anywhere in Greece. In this position, you will provide support to customers of a globally recognized technology brand, assisting them with product-related questions, troubleshooting, and after-sales service. You will work in a dynamic international environment, focused on delivering an excellent customer experience.
- Location: Athens, Greece
- Language: Italian
- Start date: 5/8, 12/8
Your Role
- Support customers via phone, email, and chat
- Provide technical assistance and troubleshooting for products and services
- Help customers with orders, returns, cancellations, and delivery-related issues
- Resolve customer inquiries efficiently while ensuring a positive experience
- Follow structured support processes and internal guidelines
- Maintain accurate documentation of customer interactions
- Ensure high levels of customer satisfaction and first-contact resolution
- Escalate complex issues to specialized teams when necessary
Your Profile
- Fluent Italian (C1/C2) with good English skills (B2)
- Strong communication and customer service skills
- Interest in technology and consumer electronics
- Good computer skills and ability to navigate multiple systems
- Ability to multitask and work in a fast-paced environment
- Problem-solving mindset and attention to detail
- Previous experience in customer support is a plus, but not required
What Is Offered
- Full-time remote position anywhere in Greece
- Rotational shifts (Monday to Sunday)
- Paid training with onboarding and nesting period
- Work-from-home setup with equipment provided
- Opportunity to support a globally recognized tech brand
- International and multicultural work environment
- Career growth opportunities within a global organization
- Continuous training and development programs
Relocation
2 weeks hotel + flight paid + real estate agency support to find place to stay