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CloserHire
German-Speaking Telecom Customer Experience SpecialistCloserHire • Athens, Attica, Greece
German-Speaking Telecom Customer Experience Specialist

German-Speaking Telecom Customer Experience Specialist

CloserHire • Athens, Attica, Greece
4 ημέρες πριν
Περιγραφή θέσης

CloserHire is partnering with a leading international customer experience provider to recruit German-speaking Customer Service Advisors for a well-established telecommunications support project in Greece. This role is fully focused on delivering high-quality customer support and ensuring a smooth positive experience for end users.

  • Location: Athens Greece
  • Language: German
  • Start date: 22/7 or 5/10

Your Role

  • Act as the first point of contact for customers via phone email and chat
  • Handle inquiries related to services billing contracts and general account support
  • Troubleshoot basic technical issues and guide customers step by step toward resolution
  • Clearly explain products services and procedures in a customer-friendly way
  • Resolve complaints professionally ensuring customer satisfaction and first-contact resolution
  • Accurately document all interactions in internal systems
  • Follow established processes quality standards and data protection guidelines
  • Contribute to a positive customer experience through empathy clarity and professionalism

Your Profile

  • Native or C1 level German (spoken and written) English at B2 level for training and internal communication
  • Previous experience in customer service or call center support is an advantage
  • Strong communication and active listening skills
  • Customer-oriented mindset with a calm and solution-focused approach
  • Basic computer skills and confidence using digital tools
  • Ability to manage multiple tasks and work in a structured environment

What Is Offered

  • Full-time position with paid training and onboarding
  • Stable working environment within an international team
  • Competitive compensation package Health and wellbeing benefits
  • Career development and internal growth opportunities
  • Relocation support for candidates moving to Greece
  • Modern office facilities and a supportive team culture

Relocation

2 weeks hotel flight paid real estate agency support to find place to stay


Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1300 - 1300

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German-Speaking Telecom Customer Experience Specialist • Athens, Attica, Greece

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