Italian-Speaking Customer Service Representative

About the Role We are looking for an Italian-Speaking Customer Service Representative to support customers of a leading luxury automotive brand. You will assist customers with roadside emergencies, connected mobility services and general vehicle-related enquiries via phone and email. This is a remote position within Greece. Candidates should be available to visit the Athens office occasionally for operational or technical needs. Please note that this opportunity is within the BPO/customer experience industry . Responsibilities Handle customer enquiries via phone and email. Provide breakdown and roadside assistance. Collect customer, vehicle and GPS information. Support customers using connected mobility applications. Assist with login, account and digital service issues. Explain available service packages and digital features. Support online purchases and appointment bookings. Answer questions about warranties and maintenance. Assist with dealership, workshop and documentation enquiries. Perform basic technical troubleshooting. Escalate complex cases when necessary. Manage approximately 30-50 customer contacts per day. Requirements Italian at C1 or native level. Minimum B2 level of English. Strong customer service and communication skills. Good computer knowledge. Ability to multitask and solve problems efficiently. Basic knowledge of Android and iOS devices. Ability to guide customers through mobile hotspot setup. Typing speed of at least 25 words per minute with 85% accuracy. A valid driving licence is an advantage. Availability for rotational shifts and occasional weekend work. Eligibility to work legally in Greece. What We Offer Minimum salary of €1,045.72 gross per month . Performance bonus of up to €250 . Salary increase to €1,100 gross after 12 months and €1,150 after three years. Remote working model within Greece. Relocation support for eligible candidates. Comprehensive paid training and upskilling programmes. Team activities and brand-related benefits. Eight-month contract with potential for extension. International working environment. Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process. Apply now or send your CV directly to aylin.cevik@cbtalents.org .