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The Lemon Consulting
B2C Customer Service RepresentativeThe Lemon Consulting • Athens, Attica, Greece
B2C Customer Service Representative

B2C Customer Service Representative

The Lemon Consulting • Athens, Attica, Greece
9 ημέρες πριν
Περιγραφή θέσης

Position: Customer Service Representative

Location: Athens Greece

Work model: On-site 100% (possibility of Work From Home upon finalizing 3 week onsite training)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from clients / guests
  • Serve as the main point of contact via telephone ensuring efficient call handling and clear professional communication.
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications rates and/or availability extranet tooling usage etc.
  • Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
  • Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS:

  • Native/fluent in Dutch & fluent in English (at least B2 level) both oral and written
  • Ability to identify apply and explain your product and/or service expertise with clarity
  • Ability to cover morning weekend and afternoon shifts on rotation with colleagues
  • Tech savvy and full proficiency with MS Office products
  • Resident of Greece or ability to relocate under short notice
  • Working schedule: shift rotation Monday to Sunday from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS:

  • Excellent remuneration package based on experience skills and performance
  • Relocation support
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 25 days annual leave per year
  • Meal allowance
  • Guidance and tools to reach your full potential
  • 50 EUR meal allowance
    Performance bonus (4-11% after training period)
    Extra payment and Sunday & public holidays work as well shifts extending after 10 PM!


Employment Type : Full Time
Experience: years
Vacancy: 1

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B2C Customer Service Representative • Athens, Attica, Greece

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