German-Speaking Telecom Customer Experience Specialist –Athens, Greece

German-speaking Telecom Customer Experience Specialist — Athens, Greece. 1300€ x 14 year. Relocation support included. At a glance Location: Athens, Greece Languages: German Salary: 1300€ x 14 year Start: 28/9 or 5/10 or 2/11 Relocation: supported — details below About the role CloserHire is partnering with a leading international customer experience provider to recruit German-speaking Customer Service Advisors for a well-established telecommunications support project in Greece. This role is fully focused on delivering high-quality customer support and ensuring a smooth, positive experience for end users. What you'll do Act as the first point of contact for customers via phone, email, and chat Handle inquiries related to services, billing, contracts, and general account support Troubleshoot basic technical issues and guide customers step by step toward resolution Clearly explain products, services, and procedures in a customer-friendly way Resolve complaints professionally, ensuring customer satisfaction and first-contact resolution Accurately document all interactions in internal systems Follow established processes, quality standards, and data protection guidelines Contribute to a positive customer experience through empathy, clarity, and professionalism What we're looking for Native or C1 level German (spoken and written) English at B2 level for training and internal communication Previous experience in customer service or call center support is an advantage Strong communication and active listening skills Customer-oriented mindset with a calm and solution-focused approach Basic computer skills and confidence using digital tools Ability to manage multiple tasks and work in a structured environment Salary 1300€ x 14 year Greek contracts pay 14 salaries a year, so the annual total is meaningfully higher than monthly × 12. Perks worth knowing about 14 Salaries a Year Hotel on Arrival Flights Covered Paid Training Benefits Full-time position with paid training and onboarding Stable working environment within an international team Competitive compensation package Health and wellbeing benefits Career development and internal growth opportunities Relocation support for candidates moving to Greece Modern office facilities and a supportive team culture Relocation support 2 weeks hotel + flight paid + real estate agency support to find place to stay Notes: Candidate needs a couple of documents, most notably a BIRTH CERTIFICATE. Check Onboarding Info document in shared drive - candidate also needs to do TPGR Specific test, also check in the drive Why Greece? Greece pairs a low cost of living with a genuinely good quality of life. Athens has a large multilingual workforce, so you will not be the only new arrival on your team, and the islands are a ferry ride away on your days off. How the process works Apply with your CV — we read every application A short introductory call with CloserHire, around 30 minutes Interview with the company Offer, then we help with the paperwork and, where relevant, the move From application to starting on the ground usually takes around five weeks. CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.