Client Technical Solutions Specialist

Client Configuration Specialist

Lets be unstoppable together!

At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.â Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. With us you can always bring your full self to work.â Join our inclusive committed team to be a challenger own outcomes and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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What will you be doing

We are seeking a driven and detail-oriented individual to own the client configuration of Emiri our Liquid AI-driven natural language tool. Youll work closely with product engineering and client success teams configure and deploy clients as well as scale Emiri across all Circana industries markets and datasets globally. Youll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. Youll also play a key role in guiding users internally and externally through setup testing and best practices.

Job Responsibilities

• Own client configuration and deployment of Emiri
• Understand and support Emiris configuration dependencies including prompt templates and setup requirements
• Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
• Document and maintain guidance around configuration processes tips and how-to documentation for internal use
• Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
• Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
• Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
• Test new enhancements or fixes prior to release to ensure quality and expected behavior

Requirements

• Familiarity with Circana tools including Unify model/report building and ideally Emiri
• Experience in configuration management technical product operations or client solutions roles
• Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
• Experience with generative AI tools (e.g. OpenAI Claude)
• Strong communication abilities especially in simplifying technical concepts for non-technical users and collaborating across teams
• Tech-curious mindset comfortable learning prompt engineering and system behavior with a process-driven approach to managing issues QA and feedback loops
• Experience using tools like Jira Confluence or similar issue tracking and documentation systems
• Multilingual with proficiency in French German Spanish and/or Italian (preferred)
• Working knowledge of JSON and strong attention to structure and formatting (preferred)
• Exposure to low-code/no-code platforms or custom internal tooling (preferred)
• Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
• 5 years of experience in data analytics and reporting

Circana Behaviors

As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Greece

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1