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Japanese-speaking Customer Support AgentCross Border Talents • Athens, Greece
Japanese-speaking Customer Support Agent

Japanese-speaking Customer Support Agent

Cross Border Talents • Athens, Greece
3 ημέρες πριν
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Candidates must already be based in Greece and hold a valid work permit

About the Role

We are looking for a Japanese-speaking Customer Support Agent to join our client's international team.

This is a remote position based in Greece, ideal for a Japanese-speaking professional who is already living in Greece and is looking to develop their career in an international customer service environment.

You will be responsible for assisting Japanese-speaking customers, resolving their enquiries, and ensuring a professional and positive customer experience.

Key Responsibilities

  • Provide professional customer support to Japanese-speaking customers via phone, email, chat, or other communication channels.
  • Respond to customer enquiries accurately and efficiently.
  • Understand customer needs and provide appropriate solutions.
  • Handle complaints and customer issues with professionalism and empathy.
  • Follow established customer service procedures and quality standards.
  • Maintain accurate records of customer interactions in internal systems.
  • Escalate complex issues to the relevant departments when necessary.
  • Meet individual and team performance, quality, and customer satisfaction targets.
  • Collaborate with colleagues in an international and multicultural environment.
  • Maintain a high level of professionalism while working remotely.

Requirements

  • Native or fluent Japanese, preferably at C2/native level.
  • Good command of English, both written and spoken.
  • Previous experience in customer service, customer support, hospitality, retail, contact centre, or a similar position is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and listening skills.
  • Customer-oriented mindset and a positive attitude.
  • Comfortable working with computers, online platforms, and digital tools.
  • Ability to work independently in a remote environment.
  • Good time-management and organisational skills.
  • Must already be based in Greece.
  • Must hold a valid Greek/EU work permit allowing employment in Greece.
  • Reliable internet connection and a suitable home-working environment.
  • Availability to work according to the required shift schedule.

What We Offer

  • 100% remote position while based in Greece.
  • Competitive salary package.
  • Full-time employment.
  • Paid training and onboarding.
  • International and multicultural working environment.
  • Professional development and career growth opportunities.
  • Attractive benefits package, depending on the client.
  • Opportunity to work with a global customer support team.

Important Information

Candidates must already be residing in Greece and have a valid work permit.

This position is remote from Greece, but candidates must be physically based in Greece to be eligible.

Relocation support is not available.

If you are a Japanese-speaking professional currently based in Greece and interested in a remote international customer support opportunity, we would be happy to receive your application.

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Japanese-speaking Customer Support Agent • Athens, Greece

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