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ALTEX S.A.
E-Commerce Customer Service AgentALTEX S.A. • Athens, Attica, Greece
E-Commerce Customer Service Agent

E-Commerce Customer Service Agent

ALTEX S.A. • Athens, Attica, Greece
7 ημέρες πριν
Περιγραφή θέσης
  • Managing customers inquiries coming from multiple channels (phone calls emails live chat social media) providing accurate and complete information
  • Identifying and assessing customers needs to achieve satisfaction by using the right tools
  • Following companys procedures guidelines and policies to provide the right information to customers
  • Resolving customers complaints and managing difficult situations while maximizing customer satisfaction
  • Escalating difficult or unresolved issues to the supervisor or to different departments if needed
  • Communicating clearly and gently with all customers
  • Making recommendations to address weak spots or to improve existing processes
  • Assisting with ad hoc departments projects (such as picking/packing occasionally)

Qualifications :

  • 1-3 years of experience in customer service preferable in an e-business sector
  • University Degree in any discipline will be considered a plus
  • Familiarity with Entersoft Business suite and or other ERP / CRM software solutions will be highly appreciated
  • Advanced computer knowledge of Microsoft Suite is required
  • Excellent verbal and written communication skills both in Greek and English
  • Customer service excellence with commitment to quality
  • Well organized flexible and able to work in a high-volume fast-paced environment
  • Ability to adapt and / or respond to different types of personalities
  • Ability to multi-task prioritize and manage time effectively
  • Ability to work well in a team environment and present a professional demeanor


Additional Information :

  • A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailer
  • Performance-based competitive bonus scheme
  • Private Medical Plan
  • Monthly meal card
  • Career development and growth opportunities
  • Significant discounts on companys products
  • Brand New modern and pleasant HQ offices


Remote Work :

No


Employment Type :

Full-time


Department / Functional Area: E-commerce
Experience: years
Vacancy: 1

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E-Commerce Customer Service Agent • Athens, Attica, Greece

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