Japanese-speaking Customer Support Agent

Candidates must already be based in Greece and hold a valid work permit About the Role We are looking for a Japanese-speaking Customer Support Agent to join our client's international team. This is a remote position based in Greece , ideal for a Japanese-speaking professional who is already living in Greece and is looking to develop their career in an international customer service environment. You will be responsible for assisting Japanese-speaking customers, resolving their enquiries, and ensuring a professional and positive customer experience. Key Responsibilities Provide professional customer support to Japanese-speaking customers via phone, email, chat, or other communication channels. Respond to customer enquiries accurately and efficiently. Understand customer needs and provide appropriate solutions. Handle complaints and customer issues with professionalism and empathy. Follow established customer service procedures and quality standards. Maintain accurate records of customer interactions in internal systems. Escalate complex issues to the relevant departments when necessary. Meet individual and team performance, quality, and customer satisfaction targets. Collaborate with colleagues in an international and multicultural environment. Maintain a high level of professionalism while working remotely. Requirements Native or fluent Japanese , preferably at C2/native level. Good command of English , both written and spoken. Previous experience in customer service, customer support, hospitality, retail, contact centre, or a similar position is an advantage. Excellent communication and interpersonal skills. Strong problem-solving and listening skills. Customer-oriented mindset and a positive attitude. Comfortable working with computers, online platforms, and digital tools. Ability to work independently in a remote environment. Good time-management and organisational skills. Must already be based in Greece. Must hold a valid Greek/EU work permit allowing employment in Greece. Reliable internet connection and a suitable home-working environment. Availability to work according to the required shift schedule. What We Offer 100% remote position while based in Greece. Competitive salary package. Full-time employment. Paid training and onboarding. International and multicultural working environment. Professional development and career growth opportunities. Attractive benefits package, depending on the client. Opportunity to work with a global customer support team. Important Information Candidates must already be residing in Greece and have a valid work permit. This position is remote from Greece , but candidates must be physically based in Greece to be eligible. Relocation support is not available. If you are a Japanese-speaking professional currently based in Greece and interested in a remote international customer support opportunity, we would be happy to receive your application.