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Intersoft Team SRL
German Customer Expert - Athens, GreeceIntersoft Team SRL • Athens, A1, gr
German Customer Expert - Athens, Greece

German Customer Expert - Athens, Greece

Intersoft Team SRL • Athens, A1, gr
16 ημέρες πριν
Περιγραφή θέσης

Job Description

Position: German Customer Expert
Work model: Onsite
Location: Athens, Greece
Employment type: Full-time

  • Provide customer support via phone, email, and chat channels
  • Handle customer inquiries related to products and services in a professional manner
  • Investigate customer concerns and identify the root cause of issues
  • Resolve complaints efficiently and ensure timely follow-up until resolution
  • Research customer cases using internal tools and resources
  • Maintain accurate customer records and update CRM systems accordingly
  • Escalate complex issues when necessary to ensure customer satisfaction
  • Deliver a high standard of customer service across all interactions
  • Contribute to a positive, collaborative, and team-oriented work environment.


Requirements

  • Fluent or native-level in German
  • Good English communication skills
  • Strong verbal and written communication abilities
  • Excellent active listening and problem-solving skills
  • Comfortable using computers and basic technology tools
  • Customer-focused mindset with a positive and professional attitude
  • Ability to work independently in a remote environment
  • Previous customer support, troubleshooting, or customer service experience
  • Experience working in contact centre, BPO, retail, hospitality, or support environments
  • Experience using CRM systems or customer service tools


Benefits

  • Competitive monthly salary package
  • 2 additional salaries per year
  • Complete relocation support to Greece when required
  • Flight ticket paid and booked by the company
  • Airport pickup
  • Temporary hotel accommodation upon arrival
  • Support with accommodation search process
  • Private healthcare benefits
  • Additional employee discounts and perks
  • Full training provided by certified instructors
  • Professional development and career growth opportunities
  • Participation in company events and CSR initiatives
  • Free online Greek language courses.



Requirements
Fluent or native-level in Italian Good English communication skills Strong verbal and written communication abilities Excellent active listening and problem-solving skills Comfortable using computers and basic technology tools Customer-focused mindset with a positive and professional attitude Ability to work independently in a remote environment Previous customer support, troubleshooting, or customer service experience Experience working in contact centre, BPO, retail, hospitality, or support environments Experience using CRM systems or customer service tools

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German Customer Expert - Athens, Greece • Athens, A1, gr

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