Dutch Customer Expert Athens, Greece

Position: Dutch Customer Expert
Work model: Onsite
Location: Athens Greece
Employment type: Full-time

• Provide customer support via phone email and chat channels
  
• Handle customer inquiries related to products and services in a professional manner
  
• Investigate customer concerns and identify the root cause of issues
  
• Resolve complaints efficiently and ensure timely follow-up until resolution
  
• Research customer cases using internal tools and resources
  
• Maintain accurate customer records and update CRM systems accordingly
  
• Escalate complex issues when necessary to ensure customer satisfaction
  
• Deliver a high standard of customer service across all interactions
  
• Contribute to a positive collaborative and team-oriented work environment.
  

Requirements

• Fluent or native-level in Dutch
  
• Good English communication skills
  
• Strong verbal and written communication abilities
  
• Excellent active listening and problem-solving skills
  
• Comfortable using computers and basic technology tools
  
• Customer-focused mindset with a positive and professional attitude
  
• Ability to work independently in a remote environment
  
• Previous customer support troubleshooting or customer service experience
  
• Experience working in contact centre BPO retail hospitality or support environments
  
• Experience using CRM systems or customer service tools
  

Benefits

• Competitive monthly salary package
  
• 2 additional salaries per year
  
• Complete relocation support to Greece when required
  
• Flight ticket paid and booked by the company
  
• Airport pickup
  
• Temporary hotel accommodation upon arrival
  
• Support with accommodation search process
  
• Private healthcare benefits
  
• Additional employee discounts and perks
  
• Full training provided by certified instructors
  
• Professional development and career growth opportunities
  
• Participation in company events and CSR initiatives
  
• Free online Greek language courses.
  

Required Skills:

Fluent or native-level in Italian Good English communication skills Strong verbal and written communication abilities Excellent active listening and problem-solving skills Comfortable using computers and basic technology tools Customer-focused mindset with a positive and professional attitude Ability to work independently in a remote environment Previous customer support troubleshooting or customer service experience Experience working in contact centre BPO retail hospitality or support environments Experience using CRM systems or customer service tools

Employment Type : Full Time
Experience: years
Vacancy: 1