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DANISH-SPEAKING B2B CUSTOMER EXPERT (ON-SITE - ATHENS)Career Nest Academy • Athens, Greece
DANISH-SPEAKING B2B CUSTOMER EXPERT (ON-SITE - ATHENS)

DANISH-SPEAKING B2B CUSTOMER EXPERT (ON-SITE - ATHENS)

Career Nest Academy • Athens, Greece
3 ημέρες πριν
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DANISH-SPEAKING B2B CUSTOMER EXPERT (ON-SITE - ATHENS)

(Please read carefully: This is an on-site position with no relocation support. Only candidates already based in or self-relocating to Athens and meeting language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves):

  • Languages: C1 or higher proficiency in Danish (near-native fluency preferred) and strong English skills for training and tools.
  • Location: Athens, Greece (Piraeus facility).
  • Work Model: 100% On-site.
  • Relocation Support: Not included (Candidates must already reside in Athens or manage their own relocation).
  • Schedule: Monday to Friday, 10:00 – 18:00 (Fixed schedule, weekends off).
  • Gross Salary: 1,300 EUR gross/month.
  • Contract: 8-month contract duration.

BONUSES & PERKS:

  • Productivity Bonus: Opportunity to earn up to 180.00 EUR gross per month, subject to target achievement.
  • Onboarding: Comprehensive 5-day nesting period to ensure a smooth start.
  • Supportive Environment: Learning curve of 2–4 months with ongoing support.
  • Culture: Engaging bimonthly company events.
  • Performance Metrics: Clear evaluation based on Customer Satisfaction (CSAT) and Quality Assurance (QA) scores.

THE ROLE & RESPONSIBILITIES: Join a leading European neobank redefining digital banking across 24 European countries as a Customer Expert:

  • Act as the primary point of contact for business customers, providing support mainly in Danish.
  • Handle inbound calls, live chats, and emails regarding business accounts and POS payment terminals/devices.
  • Resolve inquiries efficiently, escalate complex technical or transactional issues, and maintain end-to-end follow-up until full resolution.
  • Navigate multiple software platforms and adapt swiftly to regularly updated banking processes and tools.

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DANISH-SPEAKING B2B CUSTOMER EXPERT (ON-SITE - ATHENS) • Athens, Greece

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