Customer Support Agent

Position: Customer Support Agent Company Overview: Cross Border Talents is a leading international recruitment agency, connecting talented professionals with top companies across the world. We specialize in cross-border recruitment, helping our clients find the best candidates for their specific needs. Location: This position is based in Athens, Greece, a vibrant city known for its rich history, beautiful architecture, and delicious food. With a thriving economy and a strong international community, Athens is an ideal location for professionals looking to advance their careers. Contract Details: This is a full-time, permanent position with a competitive salary and benefits package. You will have the opportunity to work with a dynamic team and grow within the company. Job Description: As a Customer Support Agent, you will be responsible for providing exceptional customer service to our clients and candidates. Your main duties will include: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Assisting clients and candidates with their recruitment needs and providing information about our services - Maintaining accurate records of all customer interactions and transactions - Collaborating with other team members to ensure a positive and efficient customer experience - Identifying and escalating any issues or concerns to the appropriate department - Staying up-to-date on company policies, procedures, and services to provide accurate information to customers Requirements: - High school diploma or equivalent; Bachelor's degree in a related field is a plus - Previous experience in customer service or a similar role - Excellent communication skills, both written and verbal - Strong problem-solving and decision-making abilities - Ability to work in a fast-paced and dynamic environment - Fluency in English is required; knowledge of additional languages is a plus - Proficiency in MS Office and customer service software Why Work for Us? At Cross Border Talents, we value our employees and strive to create a positive and inclusive work environment. As a Customer Support Agent, you will have the opportunity to: - Work with a diverse and international team - Develop your skills and advance your career in a growing company - Receive a competitive salary and benefits package - Enjoy a healthy work-life balance with flexible working hours - Be a part of a company that values teamwork, innovation, and excellence If you are a customer-oriented individual with a passion for helping others, we would love to hear from you. Join our team and be a part of our mission to connect talented professionals with top companies across the world. Apply now and take the first step towards an exciting and fulfilling career with Cross Border Talents.