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German Speaker Customer Support SpecialistCB Talents • Athens, Attica, Greece
German Speaker Customer Support Specialist

German Speaker Customer Support Specialist

CB Talents • Athens, Attica, Greece
4 ημέρες πριν
Περιγραφή θέσης

Job Overview

We are looking for a customer-oriented German-speaking Customer Expert to join our team in Athens this role you will be the primary point of contact for users of high-quality household appliances (including coffee machines and grinders). You will provide end-to-end after-sales support and technical troubleshooting via phone email and chat using Salesforce CRM ensuring a smooth customer experience.

Key Responsibilities

  • Provide comprehensive after-sales support and technical troubleshooting via phone email and chat.
  • Resolve inquiries related to product functionality delivery issues replacement parts and refund requests.
  • Utilize Salesforce CRM to accurately document customer interactions and manage ongoing cases.
  • Deliver efficient friendly and solution-focused service to maintain high satisfaction rates.
  • Collaborate with team members and support cross-functional queues during lower-volume periods.

Requirements

  • Language Skills: C1-level proficiency in German with B2C1 English skills for internal training documentation and tools.
  • Technical Skills: Basic tech-savviness familiarity with CRM software (Salesforce experience is a plus) and a typing speed of at least 25 WPM.
  • Experience: Previous background in customer service technical support or retail is preferred but open to strong entry-level candidates.
  • Soft Skills: Problem-solving ability clear communication skills and patience when guiding users through troubleshooting steps.

Work Model & Schedule

  • Work Model: 100% On-site (Athens Greece)
  • Contract Duration: 8-month initial contract (with potential for extension)
  • Schedule: Monday to Friday
  • Working Hours: Fixed daytime shift (10:00 19:00)

What We Offer

  • Competitive base salary package
  • Performance productivity bonus (up to 250/month based on target achievement)
  • Transportation bonus (up to 100/month after training based on on-site attendance)
  • Comprehensive product and platform training
  • Full relocation support package provided for overseas candidates
  • International work environment and long-term career growth opportunities


Employment Type : Full Time
Experience: years
Vacancy: 1

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German Speaker Customer Support Specialist • Athens, Attica, Greece

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