Dutch-speaking Customer Support in Thessaloniki, Greece

Description:

What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.,

Responsibilities:

• Experience in technical-based customer assistance through voice, chat, and email
• Previous experience dealing with the challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

Requirements:

• Dutch (C1/C2/Native) and English (B1+) speaking and writing
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a team player

Offer:

• Relocation package:
• Flights from any European country or within Greece
• Accommodation provided for 2 months
• Bonus of 1 month of rent on top of first salary up to 350 EUR (average rent price for full 1 bedroom apartment in Thessaloniki)
• Support with documents
• Salary of 1600 EUR gross, plus 2 extra salaries per year
• Private health insurance
• Permanent contract
• Career Growth opportunities- high focus on career development
• Great Dutch team

Skills/ Content Moderator,Content Moderation,Content Analyst,Customer Support,Customer service