Swedish-Speaking Customer Service & Claims Agent – Athens, Greece (Relocation)

Are you fluent in Swedish and looking for an exciting professional experience in sunny Athens? Join our dynamic team a global leader in device protection and customer care.

Combine a rewarding role in a multinational company with the vibrant lifestyle, rich history, and Mediterranean climate of Greece.

Why Apply?

• Competitive Monthly Salary: €1,350 gross/month base pay.
  
• Productivity Bonus: Earn up to €200.00/month based on target achievements.
  
• Transportation Bonus: Receive up to €100.00/month for on-site days worked after training.
  
• Full Paid Training: 2-week structured induction + 2-week On-the-Job (OTJ) Nesting with ongoing skill enhancement.
  
• EU Relocation Support Available:
  
  • 2 weeks of hotel accommodation.
    
  • Flight ticket covered (within the EU).
    
  • Free airport pickup & real estate agency assistance for local housing.
    

Key Job Details

• Position: Customer Service & Claims Agent
  
• Location: Athens, Greece (On-site)
  
• Contract: 8-Month Contract
  
• Schedule: Monday to Friday (including occasional weekends)
  
• Working Hours: Rotating shifts between 10:00 and 23:00
  
• Working Model: On-site
  

What You Will Do

• Provide empathetic, high-quality frontline customer support and claims management across phone and chat.
  
• Process new and existing claims, issue approvals or denials, and coordinate repairs/replacements for electronics and household appliances.
  
• Answer inquiries regarding warranty coverage, policy terms, and product details in plain, easy-to-understand language.
  
• Log complaints immediately, acknowledge them within 24 hours, and aim for efficient first-time resolution.
  
• Maintain complete and compliant case records in CRM systems (Salesforce) while adhering strictly to GDPR guidelines.
  
• Participate in continuous learning and root-cause analysis to help elevate service standards.
  

Requirements

• Language Skills: Native or near-native level in Swedish (C1 level minimum).
  
• Communication Skills: Clear, empathetic listening and questioning techniques with a solution-oriented mindset.
  
• Technical Skills: Comfortable navigating tech ecosystems (Windows, Android, Chrome OS), CRM platforms (Salesforce), and specialized claims systems.
  
• Typing Speed: Minimum 25 WPM with 85%+ accuracy.
  
• Education: Minimum high school diploma or equivalent.
  
• Core Strengths: Ability to remain calm under pressure, strong multitasking capabilities, and a keen eye for regulatory compliance.

Ready to start your journey in Greece?
Apply today and take the next step in your international career!