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Swedish-Speaking Customer Service & Claims Agent – Athens, GreeceCB Talents • Athens, Attica, Greece
Swedish-Speaking Customer Service & Claims Agent – Athens, Greece

Swedish-Speaking Customer Service & Claims Agent – Athens, Greece

CB Talents • Athens, Attica, Greece
9 ημέρες πριν
Περιγραφή θέσης

Are you fluent in Swedish and looking for an exciting professional experience in sunny Athens Join our dynamic team representing SquareTrade a global leader in device protection and customer care.

Combine a rewarding role in a multinational company with the vibrant lifestyle rich history and Mediterranean climate of Greece.

Why Apply

  • Competitive Monthly Salary: 1350 gross/month base pay.
  • Productivity Bonus: Earn up to 200.00/month based on target achievements.
  • Transportation Bonus: Receive up to 100.00/month for on-site days worked after training.
  • Full Paid Training: 2-week structured induction 2-week On-the-Job (OTJ) Nesting with ongoing skill enhancement.
  • EU Relocation Support Available:
    • 2 weeks of hotel accommodation.
    • Flight ticket covered (within the EU).
    • Free airport pickup & real estate agency assistance for local housing.

Key Job Details

  • Position: Customer Service & Claims Agent (SquareTrade Project)
  • Location: Athens Greece (On-site)
  • Contract: 8-Month Contract
  • Schedule: Monday to Friday (including occasional weekends)
  • Working Hours: Rotating shifts between 10:00 and 23:00
  • Working Model: On-site

What You Will Do

  • Provide empathetic high-quality frontline customer support and claims management across phone and chat.
  • Process new and existing claims issue approvals or denials and coordinate repairs/replacements for electronics and household appliances.
  • Answer inquiries regarding warranty coverage policy terms and product details in plain easy-to-understand language.
  • Log complaints immediately acknowledge them within 24 hours and aim for efficient first-time resolution.
  • Maintain complete and compliant case records in CRM systems (Salesforce) while adhering strictly to GDPR guidelines.
  • Participate in continuous learning and root-cause analysis to help elevate service standards.

Requirements

  • Language Skills: Native or near-native level in Swedish (C1 level minimum).
  • Communication Skills: Clear empathetic listening and questioning techniques with a solution-oriented mindset.
  • Technical Skills: Comfortable navigating tech ecosystems (Windows Android Chrome OS) CRM platforms (Salesforce) and specialized claims systems.
  • Typing Speed: Minimum 25 WPM with 85% accuracy.
  • Education: Minimum high school diploma or equivalent.
  • Core Strengths: Ability to remain calm under pressure strong multitasking capabilities and a keen eye for regulatory compliance.

About Us

This position is brought to you by Cross Border Talents in partnership with Teleperformance Greece. Cross Border Talents is a global AI Talent Infrastructure platform connecting skilled candidates with top employers across 160 countries.
Ready to start your journey in Greece
Apply today and take the next step in your international career!


Employment Type : Full Time
Experience: years
Vacancy: 1

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Swedish-Speaking Customer Service & Claims Agent – Athens, Greece • Athens, Attica, Greece

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