Italian Customer Support Specialist- Remote (Based in Greece)

Work Remotely with a World-Class Team

Are you fluent in Italian and looking for a 100% remote career opportunity that offers an exceptional work-life balance? Join our dynamic team and deliver high-quality customer care to international clients, all from the comfort of your home!

In this role, you will serve as a primary contact point for Italian-speaking customers—providing clear, empathetic support for inquiries, account requests, and service solutions.

What You'll Do

• Customer Support: Assist Italian-speaking clients via phone, email, and digital chat channels with care, empathy, and efficiency.
• Service Guidance: Provide accurate guidance regarding account inquiries, service updates, billing, and technical assistance.
• Problem Solving: Take ownership of customer requests, resolving issues promptly and ensuring high satisfaction.
• System Operations: Maintain accurate customer records and document interactions using internal support software.

What You Bring

• Languages: Native or C1 Italian proficiency, combined with good working English (B2).
• Location: Must be based in Greece with a quiet home-office setup.
• Technical & Digital Skills: Comfortable navigating software applications; typing speed of at least 25 WPM.
• Mindset: Strong verbal and written communication skills, high empathy, and a customer-first approach.

What We Offer

• 100% Remote Work: Enjoy total flexibility working from anywhere in Greece.
• Work-Life Balance: Fixed Weekends Off (Saturday & Sunday) with stable weekday working hours.
• Performance Bonuses: Monthly productivity bonus scheme based on performance targets.
• Relocation Package: Full relocation support provided for eligible candidates moving to Greece.
• Professional Onboarding: Comprehensive training and continuous supervisor guidance to ensure your success.

Ready to Apply?

Take the next step in your remote career today! Send your CV or reach out directly via email at mohammad.alireza@cbtalents.org