Location: Athens, Greece
Work Model: Hybrid (70% Remote after onboarding)
Schedule: Monday to Friday | 11:00 - 19:00
We are looking for a Dutch & English-speaking Technical Support Agent to join an international team in Athens, Greece. In this role, you will provide technical support and customer care for innovative technology products, assisting customers through phone, email, and chat channels.
This is an excellent opportunity for candidates who enjoy technology, troubleshooting, and customer interaction while building their career in an international environment with clear growth opportunities.
Provide technical support and customer care via phone, email, and chat
Troubleshoot device and product-related issues
Diagnose technical problems and determine appropriate solutions
Assist customers with setup, connectivity, and performance concerns
Manage customer interactions using CRM systems
Maintain accurate documentation of customer cases and resolutions
Handle multiple customer inquiries and chat sessions efficiently
Collaborate with support and back-office teams to resolve escalated issues
Fluent or native-level Dutch (C1)
Good English communication skills (B2)
Strong PC and technical knowledge
Familiarity with computers, laptops, tablets, and smartphones
Understanding of internet connectivity, installation, and troubleshooting processes
Experience with online support and messaging platforms
Typing speed of 35 WPM or higher
Previous customer support experience is an advantage but not required
Strong communication and problem-solving skills
EU citizenship or valid EU work authorization required
Hybrid work model (70% remote after onboarding)
Performance-based bonus opportunities
Comprehensive onboarding and paid training
Structured learning and development program
Opportunity to develop technical support expertise
Potential career progression to specialized support and back-office roles
International and multicultural work environment
Career growth and development opportunities
Continuous learning and professional development
Interested candidates are invited to send their updated CV in English directly to aida.ljajic@cbtalents.org with the subject line:
Dutch & English-speaking Technical Support Agent - Athens
Dutch & English-speaking Technical Support Agent | Athens, Greece | Hybrid • Athens, Attica, Greece
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