Italian-Speaking Customer Expert – Remote
My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting Italian-speaking remote Customer Expert opportunity in Athens, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
Location: Athens, Greece
Work Model: Remote
Languages: Italian & English
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 09:00 and 21:00
Relocation: Relocation support provided
About the Role
Are you passionate about technology, customer service, and innovative products?
Join an international team supporting customers of a leading global technology company specializing in innovative household appliances.
As an Italian-speaking Customer Expert, you will be the first point of contact for customers, handling inquiries related to sales, after-sales support, product assistance, and deliveries.
You will develop strong product knowledge and use advanced diagnostic tools and virtual desktop technology to provide effective solutions and a premium customer experience.
Key Responsibilities
- Handle inbound customer inquiries related to sales, after-sales support, products, and deliveries
- Provide professional customer service and technical assistance
- Assist customers with product-related questions and troubleshooting
- Use advanced diagnostic tools to identify and resolve technical issues
- Navigate virtual desktop infrastructure and internet-based applications
- Support customers throughout their purchasing and after-sales journey
- Provide accurate information regarding products and services
- Escalate complex cases when necessary
- Maintain high standards of customer satisfaction and service quality
- Combine customer service, technical support, and sales skills to deliver an excellent customer experience
Requirements
- Native-level or C1 Italian
- Good level of English for training and internal communication
- Strong customer service and communication skills
- Good PC and digital skills
- Comfortable working with multiple online applications and systems
- Strong problem-solving and troubleshooting abilities
- Interest in technology and household appliances
- Previous experience in customer service, technical support, or sales is an advantage
Training & Onboarding
- 11-day comprehensive training program covering tools, systems, and procedures
- Followed by approximately 2 weeks of nesting alongside an experienced colleague
- Access to internet-based applications and a Virtual Desktop Infrastructure (VDI)
- Access to a product lab with the supported products available for hands-on learning
- Continuous support throughout the onboarding process
What's Offered
- Remote work from Athens, Greece
- Relocation support
- Productivity bonus opportunities based on target achievement
- Salary progression based on tenure
- Structured training and professional development
- Hands-on product training
- International and multicultural working environment
- Opportunity to develop expertise in customer service, technology, technical support, and sales
Interested?
If you would like to learn more about the position, book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
I look forward to speaking with you!