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Italian-Speaking Customer Expert – RemoteCross Border Talents • Athens, Attica, Greece
Italian-Speaking Customer Expert – Remote

Italian-Speaking Customer Expert – Remote

Cross Border Talents • Athens, Attica, Greece
3 ημέρες πριν
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Italian-Speaking Customer Expert – Remote

My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.

I am currently recruiting for an exciting Italian-speaking remote Customer Expert opportunity in Athens, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

Location: Athens, Greece
Work Model: Remote
Languages: Italian & English
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 09:00 and 21:00
Relocation: Relocation support provided

About the Role

Are you passionate about technology, customer service, and innovative products?

Join an international team supporting customers of a leading global technology company specializing in innovative household appliances.

As an Italian-speaking Customer Expert, you will be the first point of contact for customers, handling inquiries related to sales, after-sales support, product assistance, and deliveries.

You will develop strong product knowledge and use advanced diagnostic tools and virtual desktop technology to provide effective solutions and a premium customer experience.

Key Responsibilities

  • Handle inbound customer inquiries related to sales, after-sales support, products, and deliveries
  • Provide professional customer service and technical assistance
  • Assist customers with product-related questions and troubleshooting
  • Use advanced diagnostic tools to identify and resolve technical issues
  • Navigate virtual desktop infrastructure and internet-based applications
  • Support customers throughout their purchasing and after-sales journey
  • Provide accurate information regarding products and services
  • Escalate complex cases when necessary
  • Maintain high standards of customer satisfaction and service quality
  • Combine customer service, technical support, and sales skills to deliver an excellent customer experience

Requirements

  • Native-level or C1 Italian
  • Good level of English for training and internal communication
  • Strong customer service and communication skills
  • Good PC and digital skills
  • Comfortable working with multiple online applications and systems
  • Strong problem-solving and troubleshooting abilities
  • Interest in technology and household appliances
  • Previous experience in customer service, technical support, or sales is an advantage

Training & Onboarding

  • 11-day comprehensive training program covering tools, systems, and procedures
  • Followed by approximately 2 weeks of nesting alongside an experienced colleague
  • Access to internet-based applications and a Virtual Desktop Infrastructure (VDI)
  • Access to a product lab with the supported products available for hands-on learning
  • Continuous support throughout the onboarding process

What's Offered

  • Remote work from Athens, Greece
  • Relocation support
  • Productivity bonus opportunities based on target achievement
  • Salary progression based on tenure
  • Structured training and professional development
  • Hands-on product training
  • International and multicultural working environment
  • Opportunity to develop expertise in customer service, technology, technical support, and sales

Interested?

If you would like to learn more about the position, book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

I look forward to speaking with you!

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Italian-Speaking Customer Expert – Remote • Athens, Attica, Greece

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