German-Speaking Customer Support Agent – Remote
- Quick Apply
German-Speaking Customer Support Agent – Remote
My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting German-speaking remote Customer Support opportunity in Thessaloniki, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
Location: Thessaloniki, Greece
Work Model: 100% Remote
Languages: German & English
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 08:00 and 00:00
Contract: 8-month full-time contract
Relocation: Relocation support provided
About the Role
Join an international customer support team assisting customers and partners of a leading global online travel platform.
As a German-speaking Customer Support Agent, you will be the first point of contact for travelers and partners, helping them with reservations, payments, account-related questions, cancellations, modifications, refunds, and complaints.
The role combines B2C and B2B support, with customer interactions handled primarily in German and occasional overflow support in English.
Key Responsibilities
- Provide customer support via phone, email, and messaging
- Assist customers with existing reservations and booking-related inquiries
- Handle account and extranet-related questions
- Support customers with payment and transaction inquiries
- Process cancellation and reservation modification requests
- Assist with refund-related requests
- Resolve complaints professionally and efficiently
- Help customers with reviews and general information requests
- Support partners with their account and reservation-related needs
- Provide support primarily in German, with occasional English-language interactions
- Manage multiple customer inquiries efficiently while maintaining high service quality
Requirements
- Fluent German – C1 level, written and spoken
- B2+ English for training, systems, overflow support, and internal communication
- Excellent written and verbal communication skills
- Good PC knowledge, including Windows and basic troubleshooting
- Comfortable using keyboard shortcuts and multiple systems
- Strong multitasking and organizational skills
- Previous contact center or hospitality experience is an advantage
- Customer service experience is a plus, but not mandatory
Training & Onboarding
- 3-week intensive training program, conducted in English
- Comprehensive preparation for customer and partner support
- Ongoing training and development throughout the role
- Opportunity to develop experience across different support workflows
What's Offered
- 100% remote work
- Relocation support
- Productivity bonus opportunities based on performance
- Monthly food allowance through an Edenred Ticket Restaurant
- 8-month full-time contract
- Continuous training and professional development
- Exposure to both B2C and B2B customer support
- International and multicultural working environment
Interested?
If you would like to learn more about the opportunity, book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
I look forward to speaking with you!