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Swedish-Speaking Customer Service AgentCross Border Talents • Athens, Attica, Greece
Swedish-Speaking Customer Service Agent

Swedish-Speaking Customer Service Agent

Cross Border Talents • Athens, Attica, Greece
3 ημέρες πριν
Τύπος θέσης
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About the Position

We are looking for a Swedish-Speaking Customer Service Agent to join an international team in Athens.

In this role, you will support customers with inquiries, claims, repairs, replacements, and warranty-related questions. You will provide clear and empathetic assistance across different customer interactions while ensuring accurate documentation and following established procedures.

Responsibilities

  • Handle customer inquiries via phone and chat.
  • Process new and existing claims and provide status updates.
  • Coordinate repairs and replacements for electronics and appliances.
  • Answer questions about warranty coverage, terms, and services.
  • Handle complaints and escalate complex cases when necessary.
  • Maintain accurate customer records and case notes.
  • Follow data protection, GDPR, and internal procedures.
  • Manage multiple systems and customer requests efficiently.
  • Contribute to continuous improvement and maintain high service standards.

Requirements

  • Native-level or C1 proficiency in Swedish.
  • Strong communication and active listening skills.
  • Customer-focused and empathetic approach.
  • Strong problem-solving and solution-oriented mindset.
  • Ability to handle challenging customer interactions professionally.
  • Good organizational and multitasking skills.
  • Advanced PC skills and confidence using technology systems.
  • Familiarity with Windows, Android, Chrome, and standard office software.
  • Experience with CRM or customer management systems is an advantage.
  • Typing speed of at least 25 words per minute with 85% accuracy.
  • Minimum high school diploma or equivalent.

Apply now to take the next step in your international career

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Swedish-Speaking Customer Service Agent • Athens, Attica, Greece

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