German-Speaking Customer Service Agent – Remote
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German-Speaking Customer Service Agent – Remote
My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting German-speaking remote Customer Service opportunity in Athens, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
Location: Athens, Greece
Work Model: Remote
Languages: German & English
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 09:00 and 21:00
Contract: 8 months
Relocation: Relocation support provided
About the Role
Join an international customer service team supporting customers of a globally recognized premium technology and home-appliance brand.
As a German-speaking Customer Service Agent, you will be the first point of contact for customers, providing support across sales, after-sales, product information, deliveries, and technical assistance.
You will have the opportunity to become a product expert while working with modern digital tools, virtual desktop environments, CRM systems, and video diagnostic technology.
Key Responsibilities
- Handle inbound customer calls related to sales, after-sales, products, and deliveries
- Provide professional customer service and technical assistance
- Diagnose and troubleshoot product-related technical issues
- Use video diagnostic tools when appropriate
- Escalate complex technical cases when necessary
- Assist customers with order tracking and delivery issues
- Handle warranty claims, refunds, replacements, and other order-related inquiries
- Provide product recommendations and support customers throughout the purchasing process
- Maintain accurate records of customer interactions and resolutions in the CRM system
- Navigate multiple applications, browser tabs, and virtual desktop environments efficiently
Requirements
- Fluent to native-level German (C1+)
- Previous experience in a relevant customer service role is required
- Strong computer literacy and ability to work with multiple systems simultaneously
- Comfortable using browser-based applications and virtual desktops
- Genuine interest in technology and technical products
- Strong communication and customer service skills
- Good problem-solving and troubleshooting abilities
Training & Onboarding
- 11-day comprehensive training focused on tools and procedures
- Approximately 2 weeks of nesting alongside an experienced agent
- Learning curve of approximately 2 months to develop expertise in product identification, spare-part matching, and accurate order placement
- Training and hands-on exposure to the supported products
- Access to tools including CRM and video diagnostic systems
What's Offered
- Remote work from Athens, Greece
- Relocation support
- Productivity bonus opportunities based on target achievement
- Paid overtime when required
- 8-month contract
- International and multicultural working environment
- Professional development in customer service, sales support, and technical assistance
Interested?
If you would like to learn more about the opportunity, book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
I look forward to speaking with you!