Danish-Speaking Customer Expert – Remote
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Danish-Speaking Customer Expert – Remote
My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting Danish-speaking remote Customer Expert opportunity in Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
Location: Greece
Work Model: Remote
Languages: Danish & English
Schedule: Monday–Friday, with occasional weekend shifts
Working Hours: Rotating shifts between 09:00 and 00:00
Contract: 8 months
Relocation: Full relocation support provided
About the Role
Join an international team supporting customers and agents in the global financial services sector.
As a Danish-speaking Customer Expert, you will provide customer care and technical support through phone, email, and chat, helping users with money transfers, accounts, payments, and transaction-related questions.
The role also involves supporting fraud prevention and high-risk transaction investigations, making it an excellent opportunity for someone interested in customer service, financial services, and problem-solving.
Key Responsibilities
- Provide customer care and technical support via phone, email, and chat
- Support both end-users and retail agents
- Handle transactional and technical support requests
- Assist customers with money transfer procedures and transaction issues
- Support account registration and account-related inquiries
- Handle cancellations, refunds, name changes, and other transaction requests
- Address security concerns and fraud-related inquiries
- Support customers affected by fraud through dedicated protection processes
- Investigate high-risk transactions and contribute to fraud prevention
- Review and respond to online customer reviews
- Identify and resolve customer issues efficiently and professionally
- Participate in continuous cross-training across different support areas
Requirements
- Fluent or native-level Danish
- B2+ English for training, CRM systems, and internal escalation processes
- Previous experience is not strictly required
- Experience in finance, technical support, or call center environments is an advantage
- Familiarity with CRM systems is a plus
- Excellent written and verbal communication skills
- Strong customer orientation and empathy
- Good conflict-resolution and problem-solving skills
- Good PC knowledge, including MS Office and internet applications
- Typing speed of at least 25 WPM with 85% accuracy
- Additional language skills are an advantage
What's Offered
- Remote work
- Full relocation support
- 8-month contract
- Possibility of part-time work
- Productivity bonus opportunities based on target achievement
- Continuous training and professional development
- Cross-training opportunities across different support areas
- International and multicultural working environment
- Opportunity to develop expertise in customer service, financial services, and fraud prevention
Interested?
If you would like to learn more about the opportunity, book a meeting or call with me directly:
https://calendly.com/margarita-kouneni-cbtalents/30min
I look forward to speaking with you!