German-Speaking Customer Service Agent – Remote
German-Speaking Customer Service Agent Remote
My name is Margarita Kouneni and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting German-speaking remote Customer Service opportunity in Athens Greece. If you are interested in learning more about the position you can book a meeting or call with me directly:
About the Role
Join an international customer service team supporting customers of a globally recognized premium technology and home-appliance brand.
As a German-speaking Customer Service Agent you will be the first point of contact for customers providing support across sales after-sales product information deliveries and technical assistance.
You will have the opportunity to become a product expert while working with modern digital tools virtual desktop environments CRM systems and video diagnostic technology.
Key Responsibilities
- Handle inbound customer calls related to sales after-sales products and deliveries
- Provide professional customer service and technical assistance
- Diagnose and troubleshoot product-related technical issues
- Use video diagnostic tools when appropriate
- Escalate complex technical cases when necessary
- Assist customers with order tracking and delivery issues
- Handle warranty claims refunds replacements and other order-related inquiries
- Provide product recommendations and support customers throughout the purchasing process
- Maintain accurate records of customer interactions and resolutions in the CRM system
- Navigate multiple applications browser tabs and virtual desktop environments efficiently
Requirements
- Fluent to native-level German (C1)
- Previous experience in a relevant customer service role is required
- Strong computer literacy and ability to work with multiple systems simultaneously
- Comfortable using browser-based applications and virtual desktops
- Genuine interest in technology and technical products
- Strong communication and customer service skills
- Good problem-solving and troubleshooting abilities
Training & Onboarding
- 11-day comprehensive training focused on tools and procedures
- Approximately 2 weeks of nesting alongside an experienced agent
- Learning curve of approximately 2 months to develop expertise in product identification spare-part matching and accurate order placement
- Training and hands-on exposure to the supported products
- Access to tools including CRM and video diagnostic systems
Whats Offered
- Remote work from Athens Greece
- Relocation support
- Productivity bonus opportunities based on target achievement
- Paid overtime when required
- 8-month contract
- International and multicultural working environment
- Professional development in customer service sales support and technical assistance
Interested
If you would like to learn more about the opportunity book a meeting or call with me directly:
I look forward to speaking with you!
Employment Type : Full Time
Experience: years
Vacancy: 1