German-Speaking Customer Support Agent – Remote
German-Speaking Customer Support Agent Remote
My name is Margarita Kouneni and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting German-speaking remote Customer Support opportunity in Thessaloniki Greece. If you are interested in learning more about the position you can book a meeting or call with me directly:
About the Role
Join an international customer support team assisting customers and partners of a leading global online travel platform.
As a German-speaking Customer Support Agent you will be the first point of contact for travelers and partners helping them with reservations payments account-related questions cancellations modifications refunds and complaints.
The role combines B2C and B2B support with customer interactions handled primarily in German and occasional overflow support in English.
Key Responsibilities
- Provide customer support via phone email and messaging
- Assist customers with existing reservations and booking-related inquiries
- Handle account and extranet-related questions
- Support customers with payment and transaction inquiries
- Process cancellation and reservation modification requests
- Assist with refund-related requests
- Resolve complaints professionally and efficiently
- Help customers with reviews and general information requests
- Support partners with their account and reservation-related needs
- Provide support primarily in German with occasional English-language interactions
- Manage multiple customer inquiries efficiently while maintaining high service quality
Requirements
- Fluent German C1 level written and spoken
- B2 English for training systems overflow support and internal communication
- Excellent written and verbal communication skills
- Good PC knowledge including Windows and basic troubleshooting
- Comfortable using keyboard shortcuts and multiple systems
- Strong multitasking and organizational skills
- Previous contact center or hospitality experience is an advantage
- Customer service experience is a plus but not mandatory
Training & Onboarding
- 3-week intensive training program conducted in English
- Comprehensive preparation for customer and partner support
- Ongoing training and development throughout the role
- Opportunity to develop experience across different support workflows
Whats Offered
- 100% remote work
- Relocation support
- Productivity bonus opportunities based on performance
- Monthly food allowance through an Edenred Ticket Restaurant
- 8-month full-time contract
- Continuous training and professional development
- Exposure to both B2C and B2B customer support
- International and multicultural working environment
Interested
If you would like to learn more about the opportunity book a meeting or call with me directly:
I look forward to speaking with you!
Employment Type : Full Time
Experience: years
Vacancy: 1