Italian-Speaking Customer Expert – Remote
Italian-Speaking Customer Expert Remote
My name is Margarita Kouneni and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting Italian-speaking remote Customer Expert opportunity in Athens Greece. If you are interested in learning more about the position you can book a meeting or call with me directly:
About the Role
Are you passionate about technology customer service and innovative products
Join an international team supporting customers of a leading global technology company specializing in innovative household appliances.
As an Italian-speaking Customer Expert you will be the first point of contact for customers handling inquiries related to sales after-sales support product assistance and deliveries.
You will develop strong product knowledge and use advanced diagnostic tools and virtual desktop technology to provide effective solutions and a premium customer experience.
Key Responsibilities
- Handle inbound customer inquiries related to sales after-sales support products and deliveries
- Provide professional customer service and technical assistance
- Assist customers with product-related questions and troubleshooting
- Use advanced diagnostic tools to identify and resolve technical issues
- Navigate virtual desktop infrastructure and internet-based applications
- Support customers throughout their purchasing and after-sales journey
- Provide accurate information regarding products and services
- Escalate complex cases when necessary
- Maintain high standards of customer satisfaction and service quality
- Combine customer service technical support and sales skills to deliver an excellent customer experience
Requirements
- Native-level or C1 Italian
- Good level of English for training and internal communication
- Strong customer service and communication skills
- Good PC and digital skills
- Comfortable working with multiple online applications and systems
- Strong problem-solving and troubleshooting abilities
- Interest in technology and household appliances
- Previous experience in customer service technical support or sales is an advantage
Training & Onboarding
- 11-day comprehensive training program covering tools systems and procedures
- Followed by approximately 2 weeks of nesting alongside an experienced colleague
- Access to internet-based applications and a Virtual Desktop Infrastructure (VDI)
- Access to a product lab with the supported products available for hands-on learning
- Continuous support throughout the onboarding process
Whats Offered
- Remote work from Athens Greece
- Relocation support
- Productivity bonus opportunities based on target achievement
- Salary progression based on tenure
- Structured training and professional development
- Hands-on product training
- International and multicultural working environment
- Opportunity to develop expertise in customer service technology technical support and sales
Interested
If you would like to learn more about the position book a meeting or call with me directly:
I look forward to speaking with you!
Employment Type : Full Time
Experience: years
Vacancy: 1