Swedish-Speaking Customer Service Agent
Swedish-Speaking Customer Service Agent
Dear Candidate
My name is Margarita Kouneni and I am an International Core Recruiter at Cross Border Talents.
I am currently recruiting for an exciting Swedish-speaking Customer Service opportunity in Athens Greece. If you are interested in learning more about the position you can book a meeting or call with me directly using the scheduling link below.
About the Role
We are looking for Swedish-speaking Customer Service Agents to join a team supporting customers of a world-renowned airline.
As a Customer Service Agent you will be the first point of contact for high-value individual customers assisting with bookings flight information complaints special requests and other travel-related inquiries.
You will provide both presales and after-sales support using advanced booking and customer management systems. Full training will be provided on essential tools including Amadeus.
Key Responsibilities
- Handle inbound calls and emails from individual customers
- Assist with bookings itineraries pricing flight rules and general travel inquiries
- Provide comprehensive presales and after-sales customer support
- Handle ticket changes refunds seat selections meal requests and flight information
- Assist customers during airport or flight disruptions and strikes
- Provide special assistance for situations such as health-related requirements or unaccompanied minors
- Handle customer complaints and find appropriate solutions
- Use booking and customer management systems efficiently
- Work with the Amadeus booking system following comprehensive training
- Maintain high standards of customer service and accuracy
Requirements
- Native-level or C1 Swedish
- B2 English for training and use of internal systems
- High school diploma plus at least 6 months of customer care experience or a college degree
- Previous experience in airline travel or hospitality is a significant advantage
- Experience with booking systems such as Amadeus is a plus
- Strong written communication skills
- Good PC and MS Office skills
- Strong multitasking abilities
- Typing speed of at least 25 WPM with 100% accuracy
Whats Offered
- MondayFriday schedule with no weekend shifts
- Comprehensive training and onboarding
- 10-day nesting period
- Upskill training on refunds after approximately 40 days in production
- Training on advanced booking systems and procedures
- Opportunity to discuss work-from-home options after a period of strong performance subject to business conditions
- Potential career development toward email support and Tier 2 roles
- Opportunity to develop expertise in airline reservations and customer service
- Top performers may receive 2 free flight tickets annually
Important
The role operates in a dynamic airline environment with increased activity during holiday and seasonal peak periods.
Interested in this opportunity
You can book a meeting or call with me directly here:
I look forward to speaking with you!
Employment Type : Full Time
Experience: years
Vacancy: 1