Dutch & English-speaking Technical Support Agent | Athens, Greece | Hybrid

Dutch & English-speaking Technical Support Agent | Athens, Greece | Hybrid Location: Athens, Greece Work Model: Hybrid (70% Remote after onboarding) Schedule: Monday to Friday | 11:00 - 19:00 About the Role We are looking for a Dutch & English-speaking Technical Support Agent to join an international team in Athens, Greece. In this role, you will provide technical support and customer care for innovative technology products, assisting customers through phone, email, and chat channels. This is an excellent opportunity for candidates who enjoy technology, troubleshooting, and customer interaction while building their career in an international environment with clear growth opportunities. Key Responsibilities Provide technical support and customer care via phone, email, and chat Troubleshoot device and product-related issues Diagnose technical problems and determine appropriate solutions Assist customers with setup, connectivity, and performance concerns Manage customer interactions using CRM systems Maintain accurate documentation of customer cases and resolutions Handle multiple customer inquiries and chat sessions efficiently Collaborate with support and back-office teams to resolve escalated issues Requirements Fluent or native-level Dutch (C1) Good English communication skills (B2) Strong PC and technical knowledge Familiarity with computers, laptops, tablets, and smartphones Understanding of internet connectivity, installation, and troubleshooting processes Experience with online support and messaging platforms Typing speed of 35 WPM or higher Previous customer support experience is an advantage but not required Strong communication and problem-solving skills EU citizenship or valid EU work authorization required What We Offer Hybrid work model (70% remote after onboarding) Performance-based bonus opportunities Comprehensive onboarding and paid training Structured learning and development program Opportunity to develop technical support expertise Potential career progression to specialized support and back-office roles International and multicultural work environment Career growth and development opportunities Continuous learning and professional development Apply Interested candidates are invited to send their updated CV in English directly to aida.ljajic@cbtalents.org with the subject line: Dutch & English-speaking Technical Support Agent - Athens