Portuguese-Speaking Content Moderator & Customer Support Agent

Portuguese-Speaking Content Moderator & Customer Support Agent Dear Candidate, My name is Margarita Kouneni , and I am an International Core Recruiter at Cross Border Talents . I am currently recruiting for an exciting Portuguese-speaking opportunity in Athens, Greece . If you are interested in learning more about the position, you can book a meeting or call with me directly using the link below. Book a meeting with me: https://calendly.com/margarita-kouneni-cbtalents/30min Location: Athens, Greece Work Model: On-site Languages: Portuguese & English Schedule: Monday–Friday, with occasional weekend shifts Working Hours: 09:00–17:00 About the Role Join an international team dedicated to maintaining a safe, positive, and inclusive online environment for millions of users. As a Portuguese-speaking Agent, you will combine content moderation and customer support responsibilities , reviewing user-generated content, enforcing platform policies, investigating user reports, and assisting users through chat, email, and outbound calls. This dynamic role also offers opportunities to work across different workflows, develop new skills, and progress within the organization. Key Responsibilities Review and moderate user-generated content, including ads, posts, videos, and comments Ensure content complies with platform policies and community standards Provide customer support via chat, email, and outbound calls Assist users with account-related and payment inquiries Investigate reports involving abuse, harassment, and other policy violations Identify and escalate new or complex situations not covered by existing policies Evaluate online interactions and content for potential violations Identify prohibited goods, graphic content, inappropriate behavior, and other policy breaches Apply critical thinking and sound judgment when handling complex cases Contribute to maintaining a safe, inclusive, and respectful online environment Requirements Native-level or C1 Portuguese B2–C1 English for training, knowledge-base access, and client policies 1–3 years of experience in BPO, customer support, or technical support Gaming experience is a plus for certain workflows Strong decision-making and problem-solving skills Excellent written communication Strong critical-thinking abilities High cultural awareness and understanding of the target market Ability to multitask and adapt to changing workflows Typing speed of at least 30 WPM with 85% accuracy Familiarity with online community standards, user idioms, and pop culture What's Offered Comprehensive well-being support , including 24/7 access to counselors and scheduled activities Food allowance through a Ticket Restaurant card , up to €80 depending on monthly attendance Opportunities for cross-skilling across different workflows Potential career progression toward Senior Agent positions Professional development in content moderation, customer support, and online safety International and multicultural working environment Important Some workflows may involve reviewing sensitive or disturbing online content . Dedicated well-being resources and support are available to help employees manage the nature of the role. Interested in this opportunity? Book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min I look forward to speaking with you!