Danish-Speaking Customer Expert – Remote

Danish-Speaking Customer Expert – Remote My name is Margarita Kouneni , and I am an International Core Recruiter at Cross Border Talents . I am currently recruiting for an exciting Danish-speaking remote Customer Expert opportunity in Greece . If you are interested in learning more about the position, you can book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min Location: Greece Work Model: Remote Languages: Danish & English Schedule: Monday–Friday, with occasional weekend shifts Working Hours: Rotating shifts between 09:00 and 00:00 Contract: 8 months Relocation: Full relocation support provided About the Role Join an international team supporting customers and agents in the global financial services sector . As a Danish-speaking Customer Expert , you will provide customer care and technical support through phone, email, and chat , helping users with money transfers, accounts, payments, and transaction-related questions. The role also involves supporting fraud prevention and high-risk transaction investigations , making it an excellent opportunity for someone interested in customer service, financial services, and problem-solving. Key Responsibilities Provide customer care and technical support via phone, email, and chat Support both end-users and retail agents Handle transactional and technical support requests Assist customers with money transfer procedures and transaction issues Support account registration and account-related inquiries Handle cancellations, refunds, name changes, and other transaction requests Address security concerns and fraud-related inquiries Support customers affected by fraud through dedicated protection processes Investigate high-risk transactions and contribute to fraud prevention Review and respond to online customer reviews Identify and resolve customer issues efficiently and professionally Participate in continuous cross-training across different support areas Requirements Fluent or native-level Danish B2+ English for training, CRM systems, and internal escalation processes Previous experience is not strictly required Experience in finance, technical support, or call center environments is an advantage Familiarity with CRM systems is a plus Excellent written and verbal communication skills Strong customer orientation and empathy Good conflict-resolution and problem-solving skills Good PC knowledge, including MS Office and internet applications Typing speed of at least 25 WPM with 85% accuracy Additional language skills are an advantage What's Offered Remote work Full relocation support 8-month contract Possibility of part-time work Productivity bonus opportunities based on target achievement Continuous training and professional development Cross-training opportunities across different support areas International and multicultural working environment Opportunity to develop expertise in customer service, financial services, and fraud prevention Interested? If you would like to learn more about the opportunity, book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min I look forward to speaking with you!