Italian-Speaking Customer Expert – Remote
Italian-Speaking Customer Expert – Remote My name is Margarita Kouneni , and I am an International Core Recruiter at Cross Border Talents . I am currently recruiting for an exciting Italian-speaking remote Customer Expert opportunity in Athens, Greece . If you are interested in learning more about the position, you can book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min Location: Athens, Greece Work Model: Remote Languages: Italian & English Schedule: Monday–Friday, with occasional weekend shifts Working Hours: Rotating shifts between 09:00 and 21:00 Relocation: Relocation support provided About the Role Are you passionate about technology, customer service, and innovative products ? Join an international team supporting customers of a leading global technology company specializing in innovative household appliances. As an Italian-speaking Customer Expert , you will be the first point of contact for customers, handling inquiries related to sales, after-sales support, product assistance, and deliveries . You will develop strong product knowledge and use advanced diagnostic tools and virtual desktop technology to provide effective solutions and a premium customer experience. Key Responsibilities Handle inbound customer inquiries related to sales, after-sales support, products, and deliveries Provide professional customer service and technical assistance Assist customers with product-related questions and troubleshooting Use advanced diagnostic tools to identify and resolve technical issues Navigate virtual desktop infrastructure and internet-based applications Support customers throughout their purchasing and after-sales journey Provide accurate information regarding products and services Escalate complex cases when necessary Maintain high standards of customer satisfaction and service quality Combine customer service, technical support, and sales skills to deliver an excellent customer experience Requirements Native-level or C1 Italian Good level of English for training and internal communication Strong customer service and communication skills Good PC and digital skills Comfortable working with multiple online applications and systems Strong problem-solving and troubleshooting abilities Interest in technology and household appliances Previous experience in customer service, technical support, or sales is an advantage Training & Onboarding 11-day comprehensive training program covering tools, systems, and procedures Followed by approximately 2 weeks of nesting alongside an experienced colleague Access to internet-based applications and a Virtual Desktop Infrastructure (VDI) Access to a product lab with the supported products available for hands-on learning Continuous support throughout the onboarding process What's Offered Remote work from Athens, Greece Relocation support Productivity bonus opportunities based on target achievement Salary progression based on tenure Structured training and professional development Hands-on product training International and multicultural working environment Opportunity to develop expertise in customer service, technology, technical support, and sales Interested? If you would like to learn more about the position, book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min I look forward to speaking with you!