About the Role Join an international team supporting users of a globally recognized communication platform. This role combines customer support and Trust & Safety responsibilities, helping ensure a secure and positive experience for users while addressing account-related and technical inquiries. Key Responsibilities Support users via chat, email, and phone regarding account and platform-related issues. Troubleshoot installation, activation, and functionality-related concerns. Review and moderate reported content according to platform policies. Handle phishing, spam, malware, and other Trust & Safety cases. Work with extensive knowledge bases and multiple tools to investigate and resolve user issues. Manage sensitive content workflows while maintaining quality and compliance standards. Requirements Fluent Italian (C1/C2). Advanced English proficiency. Excellent written communication skills. Ability to make sound decisions in sensitive situations. Comfortable reviewing user-generated content and applying platform policies. Strong attention to detail and ability to work in a fast-paced environment. Proficient with digital tools and multitasking across multiple systems. What We Offer Competitive compensation package. Performance-based incentives. Comprehensive training and nesting program. Private health insurance. Wellbeing and employee support initiatives. International and multicultural work environment. Career development opportunities. Supportive and collaborative team culture. Schedule Monday to Friday, including occasional weekends. Rotating shifts. Apply Send your CV in English to aida.ljajic@cbtalents.org Subject: Italian-speaking Customer Support & Trust and Safety Agent, Athens, On-site
Italian-speaking Customer Support & Trust and Safety Agent, Athens, On-site • Attica, Greece
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