Portuguese-Speaking Customer Support & Content Safety Agent

Portuguese-Speaking Customer Support & Content Safety Agent Location: Athens, Greece Work Model: On-site Languages: Portuguese & English Contract: 8 months Schedule: Monday–Friday, with occasional weekend shifts Working Hours: Rotating shifts between 06:00 and 22:00 About the Role We are looking for Portuguese-speaking professionals to join a customer support and content safety team in Athens. In this role, you will assist users through chat, email, and phone , helping with account-related questions, technical issues, refunds, and content-related concerns. You will also review flagged online content and help maintain a safe and compliant digital environment. Key Responsibilities Handle customer inquiries via chat, email, and calls Provide support with account settings, content-related questions, and refund requests Troubleshoot technical issues, including installation, activation, and application performance Review flagged content and identify issues such as phishing, spam, and malware Follow internal guidelines and use an extensive knowledge base to provide accurate solutions Maintain high standards of customer satisfaction and service efficiency Work according to a rotational schedule, including occasional weekends Requirements Native-level or C1 Portuguese C1 English for training and access to internal knowledge bases Strong written communication skills Good stress tolerance and ability to work in a fast-paced environment Strong decision-making and critical-thinking skills Good PC knowledge Typing speed of at least 25 WPM with 85% accuracy Customer-focused mindset No previous experience required — customer support experience is a plus What's Offered Comprehensive on-site training and nesting period Food allowance of up to €80/month , depending on on-site working days Performance/productivity bonus of up to €160/month , based on targets Private health insurance Opportunity to transition to remote work after a minimum of 90 days on-site , subject to excellent performance Career progression and salary reviews based on length of cooperation Athens-based role in a multicultural and international environment Important A mandatory background check is required A special client onboarding procedure applies The role requires on-site presence in Athens initially Interested? Send me your CV or contact me directly to learn more and apply.