Finnish-Speaking Customer Support Expert – Device – Athens, Greece (Apply Today)

Finnish-speaking role in Athens, Greece. 1400€ x14. Relocation support included.

At a glance

• Location: Athens, Greece
• Languages: Finnish
• Salary: 1400€ x14
• Start: 19/10 or 16/11
• Relocation: supported — details below

Perks worth knowing about

• 14 Salaries a Year
• Hotel on Arrival
• Flights Covered
• Private Health Cover

About the role

CloserHire is partnering with a leading international customer experience provider to recruit Finnish-speaking Customer Support Experts for a major global device protection and warranty services account. In this role, you will support customers with protection plans, claims, damaged or malfunctioning devices, and general service enquiries, guiding them towards the right solution while delivering a professional and reassuring customer experience.

What you'll do

• Provide professional, friendly, and empathetic customer support
• Assist customers with device protection plans, warranties, and claims
• Guide customers through the claims process from initial enquiry to resolution
• Support customers experiencing damaged, defective, or malfunctioning devices
• Explain coverage, eligibility, procedures, and available service options clearly
• Collect and verify the information required to process customer requests
• Provide basic troubleshooting when appropriate before progressing a claim
• Keep customers informed about the status and next steps of their requests
• Handle complaints professionally and work towards effective resolutions
• Escalate complex cases according to established procedures

What we're looking for

• Finnish at C1 level or higher
• Good command of English
• Excellent verbal and written communication skills
• Strong customer service and problem-solving mindset
• Comfortable working with technology, electronic devices, and digital platforms
• Ability to explain processes and solutions in a simple and customer-friendly way
• Empathetic, patient, and confident when supporting customers
• Good computer skills and ability to navigate multiple systems
• Strong attention to detail and organisational skills
• Ability to follow established procedures and quality guidelines

Salary

1400€ x14

Greek contracts pay 14 salaries a year, so the annual total is meaningfully higher than monthly × 12.

Benefits

• Complete support to help you ease your relocation to Greece — flight ticket expenses covered, hotel accommodation upon arrival, and support with the house-searching process, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year Attractive Refer-a-Friend bonuses
• Healthcare benefits and numerous additional discounts
• Full training by certified instructors
• Ongoing coaching, training, and support to help you succeed in the role
• Professional growth and career development opportunities Free online
• Greek language courses
• Special company events and community & social responsibility initiatives
• State-of-the-art premises providing a modern working environment with relaxing break areas
• Opportunity to work within an international and multicultural environment

Relocation support

• 2 weeks hotel + flight paid + real estate agency support to find place to stay
• Notes: Monday-Friday,Week-ends: 10:00 - 23:00 (Employees get paid extra after 10pm or week-ends)
• Transportation bonus up to 100.00 per month proportional to days worked per month on premises after the completion of training
• Candidate needs a couple of documents, most notably a BIRTH CERTIFICATE. Check Onboarding
• Info document in shared drive - candidate also needs to do TPGR Specific test, also check in the drive

Why Greece?

Greece pairs a low cost of living with a genuinely good quality of life. Athens has a large multilingual workforce, so you will not be the only new arrival on your team, and the islands are a ferry ride away.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.