German-Speaking Customer Service Agent – Remote

German-Speaking Customer Service Agent – Remote My name is Margarita Kouneni , and I am an International Core Recruiter at Cross Border Talents . I am currently recruiting for an exciting German-speaking remote Customer Service opportunity in Athens, Greece . If you are interested in learning more about the position, you can book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min Location: Athens, Greece Work Model: Remote Languages: German & English Schedule: Monday–Friday, with occasional weekend shifts Working Hours: Rotating shifts between 09:00 and 21:00 Contract: 8 months Relocation: Relocation support provided About the Role Join an international customer service team supporting customers of a globally recognized premium technology and home-appliance brand . As a German-speaking Customer Service Agent , you will be the first point of contact for customers, providing support across sales, after-sales, product information, deliveries, and technical assistance . You will have the opportunity to become a product expert while working with modern digital tools, virtual desktop environments, CRM systems, and video diagnostic technology. Key Responsibilities Handle inbound customer calls related to sales, after-sales, products, and deliveries Provide professional customer service and technical assistance Diagnose and troubleshoot product-related technical issues Use video diagnostic tools when appropriate Escalate complex technical cases when necessary Assist customers with order tracking and delivery issues Handle warranty claims, refunds, replacements, and other order-related inquiries Provide product recommendations and support customers throughout the purchasing process Maintain accurate records of customer interactions and resolutions in the CRM system Navigate multiple applications, browser tabs, and virtual desktop environments efficiently Requirements Fluent to native-level German (C1+) Previous experience in a relevant customer service role is required Strong computer literacy and ability to work with multiple systems simultaneously Comfortable using browser-based applications and virtual desktops Genuine interest in technology and technical products Strong communication and customer service skills Good problem-solving and troubleshooting abilities Training & Onboarding 11-day comprehensive training focused on tools and procedures Approximately 2 weeks of nesting alongside an experienced agent Learning curve of approximately 2 months to develop expertise in product identification, spare-part matching, and accurate order placement Training and hands-on exposure to the supported products Access to tools including CRM and video diagnostic systems What's Offered Remote work from Athens, Greece Relocation support Productivity bonus opportunities based on target achievement Paid overtime when required 8-month contract International and multicultural working environment Professional development in customer service, sales support, and technical assistance Interested? If you would like to learn more about the opportunity, book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min I look forward to speaking with you!